Assistant Branch Operations Manager

Job description
Job Summary

Job Description

What is the opportunity?
RBC Dominion Securities located in downtown Toronto, ON is currently seeking a licensed Assistant Branch Operations Manager (ABOM) to assist in administering all aspects of the day to day operation of the branch. This is an exciting, challenging role in one of the largest Branches in the system. The ability to learn and grow in this role is vast.

The ABOM fulfils a leadership role in the branch by providing operational and administrative support to the Branch Managers and Investment Advisor teams. This role is entirely administrative and requires the ability to prioritize tasks, work under pressure of daily deadlines, and keep organized while working under frequent interruption. The ABOM works closely with, and reports directly to, the Branch Operations Manager.

What will you do?
• You will be responsible for the daily review and approval of all branch operations transactions in strict compliance with internal policies and procedures.
• You will be dealing with support staff on a daily basis. While indirectly supervising, you will also be providing leadership and coaching to all support staff
• On a daily basis, assist branch managers with following up on queries
• Organize branch events such as internal seminars and staff appreciation activities
• Review and reconcile daily, monthly and quarterly branch reports

What do you need to succeed?

Must-have
• Strong oral and written communication skills
• Strong organizational skills with ability to multitask , attention to detail
• Professionalism and ability to manage highly confidential information
• Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), IIROC-registered preferred
• Excellent people skills, ability to manage different personalities, mature/positive attitude

Nice-to-have
• Proficiency in Excel and Outlook Mail/Calendar
• Post-secondary education
• Minimum 2 years’ experience in full-service brokerage industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• Challenging Work
• Opportunity to lead
• A strong and diverse team
• Financial strength and a strong brand

Job Skills
Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-22

Application Deadline:

2025-09-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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