Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager - EQ - TPM
In this role, you will:
Why join us?
Manage the communications with the Clients for Equity trades - handle Client queries and escalations as well as monitor the Client confirmation database for any exceptions.
Provide high quality processing service to various Operation Hubs and Internal Stakeholders achieving maximum customer satisfaction with the specified SLAs.
Responsible for rapport building and resolving customer inquiries in a professional manner.
Facilitate team and site meetings. Support training and process migration.
Acquire and update knowledge on procedures related to processes.
Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
Work well independently, complete assigned tasks within established timeframe, and complete regular assignments without reminders or additional requests.
Work productively and professionally. Demonstrates ways to improve customer service and increase productivity.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.
Implement the Group Compliance Policy, as applicable to the role.
Responsibility for effective implementation of process and control initiatives
To be aware of the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.
The Opportunity:
Impact on the Business/Function
Work is processed and completed within time scales in accordance with procedures.
Process productivity and quality targets are achieved, and high level of customer service maintained at all times. Issues / problems are fully resolved or escalated, as appropriate. Appropriate action is taken to prevent recurrence.
Procedural changes / new procedures and changes implemented are fully familiarized and implemented.
Management Information (MI), other required data, and communication are completed accurately in the prescribed manner on a timely basis to support performance statistics / reports / returns.
Identify own development needs and seek out appropriate training / guidance / development in order to achieve business goals (e.g.: productivity / accuracy improvements in process).
Actively participating in cross training to meet the contingency needs of the process.
Actively participating in cross training plans within team / process and across department in order to ensure that process and department have sufficient contingency.
Exhibit ownership over tasks performed and business.
Ensure process is meeting the control and service delivery requirements of its stakeholders and proving high quality analysis capability
Customers / Stakeholders
External Counterparts/Clients
Front Office
Middle Office for APAC & EMEA
Back Office – Settlements Team
Operational Risk and Internal Control
Compliance
Internal Audit
Finance
IT
HR
Ongoing engagement with stakeholders and delivery of required outputs
Leadership & Teamwork
Self development through soft skills training, personal development plans and performance management reviews.
Strive to meet business objective of enhancing self ability.
Create robust, friendly and accepting environment where skills and knowledge are shared and differences are used as platforms to greater understanding, in order to achieve team and business goals.
Awareness of individual and departmental performance targets, objectives and achievements.
Knowledge and experience is shared with team members, providing assistance on referred / technical issues.
Progress reviews on performance are undertaken within agreed time scales, and positive action taken on advice, feedback and guidance, in a constructive manner.
Ongoing engagement with stakeholders and delivery of required outputs
Operational Effectiveness & Control
To continually assess operational risks associated with daily work and risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology
Effective implementation/delivery of process and control improvements without impacting on business as usual processes
What you’ll do:
Major Challenges
Continuously maintain updated knowledge on procedures related to relevant process.
Process work as requested by line managers or customers, ensuring work is completed in accordance with established procedures and standards.
Work independently, productively and professionally, where assigned tasks are completed within established timeframes, regular assignments are completed without reminders or additional requests, continuously improving customer service and productivity.
Participate in team meeting, activities, and actively promote team spirit. Contributes to the creation of a supportive work environment driven by people-centric values.
Build professional relationships with colleagues within own team and in other areas.
Exhibit ownership of tasks and business.
Effectively mitigate identified Operations Risks.
Role Context
The operations are organized in product teams which are in line with the overall MSS Operations structure: Equities, Fixed Income, FX/MM, Cross Product Services, Client Data Services and Collateral Management & Client Valuation Operations.
The jobholder must identify and explore opportunities / initiatives which would enhance the team’s contribution to the business and the Group. In addition, the jobholder is required to maintain effective working relationship with various departments to ensure that the team supports the delivery of business objectives.
The job holder is guided by the Head of Equities, Group Standards Manual and Group Operations FIM and local laws and regulations.
Management of Risk
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
To fully comply with all applicable policies, procedures, laws and regulations in order to ensure that HSBC is not exposed to financial loss, and where such a situation exists, to work towards reducing the quantum of such loss.
Observation of Internal Controls
To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Requirements
To be successful in this role, you should meet the following requirements:
What you will need to succeed in the role:
Experience on Securities/ Fixed Income and Foreign Exchange would be an advantage
A degree in accounting/finance/management/business administration. Higher qualification is not a bar, provided aspirations commensurate with the position.
Good Communication, planning and organizing skills.
Possess knowledge on MS Office with good numerical and analytical skills.
Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.
Ability to set priorities and work effectively.
Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
Experience in producing and preparing reports.
Good Management skills and initiate improvements.
Able to work under challenging environment with tight timelines.
Willing to work during the US time zone – The team follow the East Standard Time.
Background on Equities Settlements process for various markets across the globe and Market Regulations would be an advantage.
You’ll achieve more when you join HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager - EQ - TPM
In this role, you will:
Why join us?
Manage the communications with the Clients for Equity trades - handle Client queries and escalations as well as monitor the Client confirmation database for any exceptions.
Provide high quality processing service to various Operation Hubs and Internal Stakeholders achieving maximum customer satisfaction with the specified SLAs.
Responsible for rapport building and resolving customer inquiries in a professional manner.
Facilitate team and site meetings. Support training and process migration.
Acquire and update knowledge on procedures related to processes.
Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
Work well independently, complete assigned tasks within established timeframe, and complete regular assignments without reminders or additional requests.
Work productively and professionally. Demonstrates ways to improve customer service and increase productivity.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.
Implement the Group Compliance Policy, as applicable to the role.
Responsibility for effective implementation of process and control initiatives
To be aware of the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.
The Opportunity:
Impact on the Business/Function
Work is processed and completed within time scales in accordance with procedures.
Process productivity and quality targets are achieved, and high level of customer service maintained at all times. Issues / problems are fully resolved or escalated, as appropriate. Appropriate action is taken to prevent recurrence.
Procedural changes / new procedures and changes implemented are fully familiarized and implemented.
Management Information (MI), other required data, and communication are completed accurately in the prescribed manner on a timely basis to support performance statistics / reports / returns.
Identify own development needs and seek out appropriate training / guidance / development in order to achieve business goals (e.g.: productivity / accuracy improvements in process).
Actively participating in cross training to meet the contingency needs of the process.
Actively participating in cross training plans within team / process and across department in order to ensure that process and department have sufficient contingency.
Exhibit ownership over tasks performed and business.
Ensure process is meeting the control and service delivery requirements of its stakeholders and proving high quality analysis capability
Customers / Stakeholders
External Counterparts/Clients
Front Office
Middle Office for APAC & EMEA
Back Office – Settlements Team
Operational Risk and Internal Control
Compliance
Internal Audit
Finance
IT
HR
Ongoing engagement with stakeholders and delivery of required outputs
Leadership & Teamwork
Self development through soft skills training, personal development plans and performance management reviews.
Strive to meet business objective of enhancing self ability.
Create robust, friendly and accepting environment where skills and knowledge are shared and differences are used as platforms to greater understanding, in order to achieve team and business goals.
Awareness of individual and departmental performance targets, objectives and achievements.
Knowledge and experience is shared with team members, providing assistance on referred / technical issues.
Progress reviews on performance are undertaken within agreed time scales, and positive action taken on advice, feedback and guidance, in a constructive manner.
Ongoing engagement with stakeholders and delivery of required outputs
Operational Effectiveness & Control
To continually assess operational risks associated with daily work and risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology
Effective implementation/delivery of process and control improvements without impacting on business as usual processes
What you’ll do:
Major Challenges
Continuously maintain updated knowledge on procedures related to relevant process.
Process work as requested by line managers or customers, ensuring work is completed in accordance with established procedures and standards.
Work independently, productively and professionally, where assigned tasks are completed within established timeframes, regular assignments are completed without reminders or additional requests, continuously improving customer service and productivity.
Participate in team meeting, activities, and actively promote team spirit. Contributes to the creation of a supportive work environment driven by people-centric values.
Build professional relationships with colleagues within own team and in other areas.
Exhibit ownership of tasks and business.
Effectively mitigate identified Operations Risks.
Role Context
The operations are organized in product teams which are in line with the overall MSS Operations structure: Equities, Fixed Income, FX/MM, Cross Product Services, Client Data Services and Collateral Management & Client Valuation Operations.
The jobholder must identify and explore opportunities / initiatives which would enhance the team’s contribution to the business and the Group. In addition, the jobholder is required to maintain effective working relationship with various departments to ensure that the team supports the delivery of business objectives.
The job holder is guided by the Head of Equities, Group Standards Manual and Group Operations FIM and local laws and regulations.
Management of Risk
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
To fully comply with all applicable policies, procedures, laws and regulations in order to ensure that HSBC is not exposed to financial loss, and where such a situation exists, to work towards reducing the quantum of such loss.
Observation of Internal Controls
To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Requirements
To be successful in this role, you should meet the following requirements:
What you will need to succeed in the role:
Experience on Securities/ Fixed Income and Foreign Exchange would be an advantage
A degree in accounting/finance/management/business administration. Higher qualification is not a bar, provided aspirations commensurate with the position.
Good Communication, planning and organizing skills.
Possess knowledge on MS Office with good numerical and analytical skills.
Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.
Ability to set priorities and work effectively.
Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
Experience in producing and preparing reports.
Good Management skills and initiate improvements.
Able to work under challenging environment with tight timelines.
Willing to work during the US time zone – The team follow the East Standard Time.
Background on Equities Settlements process for various markets across the globe and Market Regulations would be an advantage.
You’ll achieve more when you join HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager | EQ | TPM position is now open for candidates interested in the Accountant Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
