Assistant Manager | Learning Development

We have Opening for our client in Hospitality/ Hotel Industry

Responsibilities

· Conducts Training Needs Identification (TNI) and Analysis (TNA) for the Hotel and drives training across all levels in co-ordination with the General Manager and HODs.

· Conducts regular LQA, Bureau Veritas, grooming audits in all departments to track compliance to standards and identify training needs to be incorporated in department and Hotel training calendars.

· Monitors the NPS scores and organises focused interventions.

o Conducts the guest service excellence behavioral modules and ensure all employees are covered.

· Monitors the Glitch reports and works with the Small Improvement Teams (SITs) to organise focused interventions.

· Organises compliance and mandatory training for all employees and conducts relevant modules e.g. prevention of ****** harassment, safety hazards.

· Tracks the technical training of new and existing employees by departments through audit and record checks.

· Supports technical training by conducting sessions e.g. LQA and coordinating external resources e.g. OCLD or beverage suppliers.

· Responsible for the behavioral training calendar of the Hotel for all employees and contractual staff.

o Designs, develops and conducts customized behavioral modules based on Hotel specific needs.

· Organises Company and Hotel orientation for new employees and conducts the relevant modules.

· Develops certified department trainers with training skills, conducts training quality audits and provides feedback.

· In hotels with Systematic Training and Education Programme (STEP) arranges all the elements required by the programme from orientation, execution of training components, supervision of study days, accommodation, assessments and discipline.

· Co-ordinates with Corporate HR and OCLD on all employee development programmes and organizes their implementation.

- Multiskilling Programme

- Supervisory Development Programme

- Executive Development Programme

- OCLD Management Programmes Professional Experience

- Individual Development Plans

- Management and Function Development Programmes

- Any online learning options

· Arranges the sourcing, screening, selection, induction and tracking of all industrial trainees and interns whilst adhering to the highest standards.

· Coordinates and facilitates exposure trainings of hotel employees with other Hotels / Institutions.

· Coordinates the welcome, accommodation and training plans of incoming employees from other hotels on cross exposure.

· Develops and implements hotel specific initiatives to facilitate people development, recognition and career paths.

· Responsible for the Learning & Development dimension of the Employee Engagement Survey, its results, action planning and follow up.

· Responsible for preparing training budgets in consultation with the HR Manager and adherence.

· Responsible for the physical upkeep of all areas under Training.

· Responsible for maintenance up-to-date records of all training delivered, analytics and tracking of training mandays targets of departments.

· Identifies and develops pool of external trainers and experts to facilitate specific workshops for the Hotel across various levels, if needed

· Continuously assesses the training strategy, execution and feedback to make modifications wherever necessary to make it more effective.

· Ensures that he / she is the role model and a key driver of the organisational culture and The Oberoi Dharma.

· Keeps up to date with latest developments in the Training and Development space to ensure effective training outcomes.

· Supports Human Resources in organising hotel forums for employees engagement and welfare e.g. - General Manager’s Address, Fresh Eyes.

· Supports Human Resources in campus recruitment for OCER.

· Supports processes for OCLD internal recruitment.

Job Types: Full-time, Regular / Permanent

Salary: ₹850,000.00 - ₹+00,000.00 per year

Schedule:

Morning shift
Application Question(s):

Do you have experience in working in Hospitality/ Hotel Industry