Communicate directly with customers via Phone (inbound and outbound), live- chat, and email.
Respond promptly to customer inquiries, resolving customer issues before, during, and after the commute experience
Communicate and co-ordinate workflow with a team
Maintaining a positive & empathetic attitude toward customers at all times.
Keen about knowing our business and related updates inside and out to facilitate customer centricity
Passionate about providing hospitality to every stakeholder
Strives to uplift the Cityflo experience