Job Description
The Associate Director, Contract Operations is responsible for leading a team that handles all activities related to Master
Data, Contracting, Membership, Chargebacks and Rebates across multiple customer segments including Health Plans, GPOs,
Specialty Pharmacies, Physicians and Wholesalers. Additionally, the Associate Director, Contract Operations will work
collaboratively with Account Directors supporting the overall relationship, strategy, contracting and/or payment activities.
They will be responsible to ensure contract terms are aligned to intent and overall AZ requirements. The Associate Director
will be responsible to review payments for completeness and accuracy managing revenue leakage. The Associate Director,
Contract Operations will also be required to effectively communicate to senior management and stakeholders (Account
Directors & Senior Leaders) any order, contract and/or payment development progress, issues and risks. Individual will
need to be knowledgeable of department’s operational systems and processes to provide necessary oversight. The
Associate Director will actively strive to maintain a balance between compliance, efficiency, and customer excellence
ensuring all controls are complied with. The Associate Director, Contract Operations is also responsible for the leadership,
development and mentoring of their teams.
Typical Accountabilities
Build and lead a team to focus on timely, accurate and efficient customer related processes encompassing order management, contracting, claims, and membership needs while meeting all internal AstraZeneca standards and government requirements.
Develop and execute a governance process to ensure appropriate allocation of team resources to meet all contractual and regulatory timelines.
Manage a staff, including performance management, development and hiring decision processes.
Review and approve payment requests, customer maintenance and eligibility requests, and sign customer contracts within appropriate Delegation of Authority.
Manage dispute resolutions with Customers and Account Directors
Define qualitative and quantitative metrics to increase efficiency / effectiveness.
Supervise the preparation and processing of Customer communications, and other contract requests submitted by the department’s internal customers about products offered.
Communicate with external customers to determine contract requirements and position AstraZeneca to respond with high quality and timely contractual information.
Interact with senior management and internal customers in providing knowledgeable input with regard to the factors that need to be considered as contracts and product strategies are developed and ensure operational implementation of agreement.
Work closely with internal stakeholders (ie, Sales, Finance, Contract Strategy & Government Reporting) to deliver the most complete contracting solutions
Report monthly/quarterly data to Finance
Maintain collaborative working relationships with external customers to ensure timely and accurate payments.
Maintain collaborative working relationship with internal departments (such as Brand Teams, Trade Operations, etc.) focused on driving value for our customers. Monitor and assess changes to systems and/or processes and communicate feedback to senior leadership.
Lead meetings with Top Customers, and Account Directors, related to current and upcoming account activities.
Maintain Vendor relations
Essential Desirable
Bachelor’s degree; preferably in a relevant field
5+ years of pharmaceutical or related healthcare business
2+ years of people management or relevant experience
Understanding of Market Access and Healthcare delivery
Analytical skills including problem solving
Demonstrated abilities to influence with and without authority, lead teams and develop/foster relationships with senior leadership
Strong organizational and time management skills with the ability to multitask
Advanced proficiency in Excel, PowerPoint, and Word
Desirable
MBA
Multi industry marketing practice ·
Thorough understanding of AZ business mode
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
At AstraZeneca, we are at the forefront of shaping the future of healthcare. Our unique position as medical leaders allow us to drive innovation and make significant contributions across the healthcare ecosystem. We flourish with collaboration, demonstrating our scientific knowledge and business sense to bring new insights to life. Our commitment to evidence generation and external scientific engagement ensures that we remain leaders in the field. By developing and delivering our science to patients in need, we help reinvest back into research and support our scientific innovations. Join us in making a significant impact on patients' lives while advancing your career in an inspiring environment.
Ready to make a difference? Apply now!
⠀
Data, Contracting, Membership, Chargebacks and Rebates across multiple customer segments including Health Plans, GPOs,
Specialty Pharmacies, Physicians and Wholesalers. Additionally, the Associate Director, Contract Operations will work
collaboratively with Account Directors supporting the overall relationship, strategy, contracting and/or payment activities.
They will be responsible to ensure contract terms are aligned to intent and overall AZ requirements. The Associate Director
will be responsible to review payments for completeness and accuracy managing revenue leakage. The Associate Director,
Contract Operations will also be required to effectively communicate to senior management and stakeholders (Account
Directors & Senior Leaders) any order, contract and/or payment development progress, issues and risks. Individual will
need to be knowledgeable of department’s operational systems and processes to provide necessary oversight. The
Associate Director will actively strive to maintain a balance between compliance, efficiency, and customer excellence
ensuring all controls are complied with. The Associate Director, Contract Operations is also responsible for the leadership,
development and mentoring of their teams.
Typical Accountabilities
Build and lead a team to focus on timely, accurate and efficient customer related processes encompassing order management, contracting, claims, and membership needs while meeting all internal AstraZeneca standards and government requirements.
Develop and execute a governance process to ensure appropriate allocation of team resources to meet all contractual and regulatory timelines.
Manage a staff, including performance management, development and hiring decision processes.
Review and approve payment requests, customer maintenance and eligibility requests, and sign customer contracts within appropriate Delegation of Authority.
Manage dispute resolutions with Customers and Account Directors
Define qualitative and quantitative metrics to increase efficiency / effectiveness.
Supervise the preparation and processing of Customer communications, and other contract requests submitted by the department’s internal customers about products offered.
Communicate with external customers to determine contract requirements and position AstraZeneca to respond with high quality and timely contractual information.
Interact with senior management and internal customers in providing knowledgeable input with regard to the factors that need to be considered as contracts and product strategies are developed and ensure operational implementation of agreement.
Work closely with internal stakeholders (ie, Sales, Finance, Contract Strategy & Government Reporting) to deliver the most complete contracting solutions
Report monthly/quarterly data to Finance
Maintain collaborative working relationships with external customers to ensure timely and accurate payments.
Maintain collaborative working relationship with internal departments (such as Brand Teams, Trade Operations, etc.) focused on driving value for our customers. Monitor and assess changes to systems and/or processes and communicate feedback to senior leadership.
Lead meetings with Top Customers, and Account Directors, related to current and upcoming account activities.
Maintain Vendor relations
Essential Desirable
Bachelor’s degree; preferably in a relevant field
5+ years of pharmaceutical or related healthcare business
2+ years of people management or relevant experience
Understanding of Market Access and Healthcare delivery
Analytical skills including problem solving
Demonstrated abilities to influence with and without authority, lead teams and develop/foster relationships with senior leadership
Strong organizational and time management skills with the ability to multitask
Advanced proficiency in Excel, PowerPoint, and Word
Desirable
MBA
Multi industry marketing practice ·
Thorough understanding of AZ business mode
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
At AstraZeneca, we are at the forefront of shaping the future of healthcare. Our unique position as medical leaders allow us to drive innovation and make significant contributions across the healthcare ecosystem. We flourish with collaboration, demonstrating our scientific knowledge and business sense to bring new insights to life. Our commitment to evidence generation and external scientific engagement ensures that we remain leaders in the field. By developing and delivering our science to patients in need, we help reinvest back into research and support our scientific innovations. Join us in making a significant impact on patients' lives while advancing your career in an inspiring environment.
Ready to make a difference? Apply now!
⠀
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director, Contract Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
