Business Function

Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Responsibilities
• Process and approve authorisation requests
• Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved
• Educate Merchants on the correct card acceptance and authorisation procedures
• Attend to and process Lost/Stolen Card reports from Cardholders
• Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses via the following
• Attend to fraud alerts on a timely basis within acceptable turnaround time
• Conduct a review of cardholder transactions
• Contact cardholders to verify transaction
• Ensure submission of pertinent information / reports on confirmed fraud transactions
• Monitor personal and team performance and identify ways to improve team performance and service standards
• Willing to work in shifts (24/7) based on team requirements
• Actively review and streamline operation processes
• Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
• Check & maintain necessary MIS data, reports, files, records or movements;
• Provide necessary administrative support in the processing of authorisation- related tasks
• Provide timely updates to BU/SU/Team Lead

Requirements
• Proficient in English with good interpersonal and communication skills
• Willing to do shift duties (24/7 set up)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

Primary Location

India-Delhi-New Delhi

Job

Compliance

Schedule

Regular

Job Type

Full-time

Job Posting

Aug 26, 2024, 5:03:00 AM