Job Description
Job Location- Delhi NCR
Job Description:
• Review and resolve customer and sales escalations with appropriate action planning.
• Prepare and publish MIS reports to monitor and track team performance and sales metrics.
• Optimize input vs. output to maximize ROI across all operational layers.
• Drive people management initiatives by focusing on retention, addressing team concerns, and providing necessary support and guidance.
• Ensure a quality-first approach, consistently meeting defined service and customer satisfaction standards.
• Conduct regular floor briefings, foster motivation, and maintain high team morale.
• Manage core sales metrics such as:
• Sales per person
• Conversion rate
• APR (Average Productivity Rate)
• DPR (Daily Productivity Rate)
• Dials
• ROI
• Login hours
• C-SAT scores
• Call quality and product test scores
• Deliver agent-level feedback for continuous improvement in training, quality, and sales process.
• Oversee recruitment, onboarding, and drive attrition control strategies.
• Manage database procurement and conduct periodic evaluations to ensure quality data utilization.
Key Performance Indicators (KPI):
• Overall Sales Target vs. Achievement
• Agent-wise Sales Performance
• Month-to-Date (MTD) Target Achievement
Knowledge & Skills Required:
• Strong process and product knowledge
• High customer-centric approach
• Understanding of internal policies and compliance
• Proficiency in MS Excel, Word, and Outlook
• Excellent written and verbal communication skills
• Strong analytical, organizational, and leadership capabilities
Candidates with prior BPO Sales operations domain will be preferred.
Job Description:
• Review and resolve customer and sales escalations with appropriate action planning.
• Prepare and publish MIS reports to monitor and track team performance and sales metrics.
• Optimize input vs. output to maximize ROI across all operational layers.
• Drive people management initiatives by focusing on retention, addressing team concerns, and providing necessary support and guidance.
• Ensure a quality-first approach, consistently meeting defined service and customer satisfaction standards.
• Conduct regular floor briefings, foster motivation, and maintain high team morale.
• Manage core sales metrics such as:
• Sales per person
• Conversion rate
• APR (Average Productivity Rate)
• DPR (Daily Productivity Rate)
• Dials
• ROI
• Login hours
• C-SAT scores
• Call quality and product test scores
• Deliver agent-level feedback for continuous improvement in training, quality, and sales process.
• Oversee recruitment, onboarding, and drive attrition control strategies.
• Manage database procurement and conduct periodic evaluations to ensure quality data utilization.
Key Performance Indicators (KPI):
• Overall Sales Target vs. Achievement
• Agent-wise Sales Performance
• Month-to-Date (MTD) Target Achievement
Knowledge & Skills Required:
• Strong process and product knowledge
• High customer-centric approach
• Understanding of internal policies and compliance
• Proficiency in MS Excel, Word, and Outlook
• Excellent written and verbal communication skills
• Strong analytical, organizational, and leadership capabilities
Candidates with prior BPO Sales operations domain will be preferred.
💡 Quick Summary
Seeking a career-building opportunity? The Asst Manager/ Manager Sales Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
