Job Description
Full job description
Department of Customer Service
Reference number
req50756
Occupation
Information and Communications Technology
Work type
Full-Time
Location
Sydney City
Salary Information
$113,574 - $125,720
Closing date
28 April 2026 at 10:00am
Assurance Analyst
Clerk Grade: 7/8
Salary: $113,574 - $125,720 + 12% Super + Leave Loading
Employment Type: 3 years Temporary Opportunity
Location: McKell, Sydney. Flexible and hybrid working arrangements available across NSW, with 50% office attendance per fortnight
About the team
The ICT Assurance team is looking for an Assurance Analyst to join their team. This is a project focused role that is responsible to coordinate the management of the planning and scheduling of ICT/Digital Assurance reviews
Your day-to-day
Coordinate the management of the planning and scheduling of all assurance reviews activities to align with the requirements of each project
Coordinate data capture with other government agencies for projects registration and monthly status reporting to ensure alignment within the frameworks established under organizational and divisional plans
Gather and prepare information resulting from assurance reviews for senior management and executives to present the data and support informed decision-making
Coordinate the monthly billing process and inter agencies recharge to organise the cost chargeback of reviews
Report and escalate the overdue reviews recommendations to the senior management and Executive to ensure recommendations are implemented in a timely manner
To be successful in this role you will demonstrate:
You will have previous experience working in projects with a project officer/coordination background.
You will be familiar with project management methodologies such as Agile (preferred) or Prince 2.
You have strong communication and stakeholder management skills with the ability to foster effective working relationships with stakeholders at all levels.
You are detail focused, self-motivated and able to work in a complex environment with competing priorities
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development
Benefits of working for DCS
Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Potential to work anywhere in NSW
Generous leave entitlements including up to 14 weeks parental leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
Applying is easy!
Launch your career to the next level by submitting your resume and cover letter outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.
For role related queries, please contact Angelo Mendoza via angelo.mendoza@customerservice.nsw.gov.au
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 28th of April 2026 at 10:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Department of Customer Service
Reference number
req50756
Occupation
Information and Communications Technology
Work type
Full-Time
Location
Sydney City
Salary Information
$113,574 - $125,720
Closing date
28 April 2026 at 10:00am
Assurance Analyst
Clerk Grade: 7/8
Salary: $113,574 - $125,720 + 12% Super + Leave Loading
Employment Type: 3 years Temporary Opportunity
Location: McKell, Sydney. Flexible and hybrid working arrangements available across NSW, with 50% office attendance per fortnight
About the team
The ICT Assurance team is looking for an Assurance Analyst to join their team. This is a project focused role that is responsible to coordinate the management of the planning and scheduling of ICT/Digital Assurance reviews
Your day-to-day
Coordinate the management of the planning and scheduling of all assurance reviews activities to align with the requirements of each project
Coordinate data capture with other government agencies for projects registration and monthly status reporting to ensure alignment within the frameworks established under organizational and divisional plans
Gather and prepare information resulting from assurance reviews for senior management and executives to present the data and support informed decision-making
Coordinate the monthly billing process and inter agencies recharge to organise the cost chargeback of reviews
Report and escalate the overdue reviews recommendations to the senior management and Executive to ensure recommendations are implemented in a timely manner
To be successful in this role you will demonstrate:
You will have previous experience working in projects with a project officer/coordination background.
You will be familiar with project management methodologies such as Agile (preferred) or Prince 2.
You have strong communication and stakeholder management skills with the ability to foster effective working relationships with stakeholders at all levels.
You are detail focused, self-motivated and able to work in a complex environment with competing priorities
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development
Benefits of working for DCS
Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Potential to work anywhere in NSW
Generous leave entitlements including up to 14 weeks parental leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
Applying is easy!
Launch your career to the next level by submitting your resume and cover letter outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.
For role related queries, please contact Angelo Mendoza via angelo.mendoza@customerservice.nsw.gov.au
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 28th of April 2026 at 10:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Assurance Analyst position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
