Full job description
Division: Corporate Services
Location: Parramatta, NSW, AU, 2150
Req ID: 69086
Automation Support Analyst
Location: Parramatta
Employment type: Temporary full-time role up to 30 June 2025
Salary: $106,025 pa - $117,363 pa, plus employer's contribution to superannuation and annual leave loading
Your role
The Automation Support Analyst plays a vital role in enhancing process improvements and business efficiencies by supporting automations from various platforms across DCJ using UI Path and other automation solutions.
What you’ll do
The Automation Support Analyst maintains and provides first-line support for all deployed process automations. Collaborating with the team, the Automation Support Analyst documents and sustains automation efforts, significantly improving process efficiency and reducing repetitive, high-volume tasks.
The Intelligent Automation team is a dynamic and high functioning team, driving process improvements and business efficiencies through innovative automation solutions. Our team is composed of skilled automation developers with abundant knowledge and experience. We foster a collaborative and supportive culture where creativity and continuous learning are encouraged.
What we’re looking for
The successful candidate would:
Previous experience in an automation, process improvement or related field.
Experience with maintaining and supporting production environments
Have experience with using UI Path or other RPA software
Excellent written and verbal communication skills
Strong analytical and problem solving skills with excellent attention to detail
Demonstrated experience in positive stakeholder engagement and management
Proven ability to work both autonomously and in a team environment
Commitment to providing high-quality customer support and service
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1
Describe a time when you had to troubleshoot an issue with an RPA bot. What was the problem, and how did you resolve it? Please ensure your answer is a personal experience, not generated via ChatGPT or any other LLM, details may be queried during the interview process.
Targeted Question 2
Can you share an example of how you've optimized an existing process to improve efficiency or reduce errors? Please ensure your answer is a personal experience, not generated via ChatGPT or any other LLM, details may be queried during the interview process.
Applications close Monday, 9 September 2024 at 11:59 pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Daniel Baek on 02 8346 1513 or at
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
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