Bank Job in Delhi for Fresher

Job description
SL Initiative-Officer Group Company: HDFC Bank Limited Designation: SL Initiative-Officer Position description: To execute Aadhar enrolments at the enrolment branches Primary Responsibilities: • Aadhaar Operator: • Brief the enrolment process to resident before and during enrolment to put the resident at ease and facilitate data capture • To capture Demographic and Biometric data of the resident getting enrolled in the Aadhar client software • As per UIDAI act, should collect the original guideline documents from customers for enrolment and updation • Ensure compliance and 100% target achievement • Central Team: • Support and coordination for releasing timely MIS in end to end business activity in achieving overall business target for the PAN in Self-Help Group/ • Joint Liability group assets and liability business through a team of Cluster heads/Outreach Managers/Empowerment Managers. • Business (both asset and liability) support role for business development in the given Region comprises of one or few states. • Overall support of hiring and manpower placement, PIP management,Attrition monitoring and HR related compliance monitoring • Coordination in staff training and new process / policy changes. • Responsible for providing the support and end to end tracking of business / recovery / OTR / delinquent account follow up at cluster / regional level. • Providing the timely MIS at the cluster / zonal level for various reporting purpose • Ensure 100% complaince in the region • Collection operational activities – Driving for digital adoption,solving technical queries,receipts reconciliation, manual debits, OTS letters follow up and maintenance of recovery records • Coordinators: • Assisting Regional Business Head/Area Collection Manager – SL Initiative • Coordinating region activities and stream line information flow between different clusters and RBH/ACM office. • The function involves working in conjunction with the RBH in overseeing the functioning of various branches. Coordination with branches to ensure that process and procedures laid down are adhered to. • ACM Coordinators involves in driving the Collection officers for maximum recovery in delinquent accounts, debits raising, receipts reconciliation and all other MIS works • MIS, Budgets / Targets Setting : The job involves preparation of Budgets for the Region, Generation & compilation of reports, preparing MIS , handling complaints etc. • Updation of correct mapping for entire staff in the region in eManpower portal on monthly basis Additional Responsibilities: • Productivity- • Aadhaar Operator – 16 enrollments per working day • Central team (Business support) • End-to-end Channel support – Weightage 50% • 100% complaince – Weightage 30% • Query resolution – Weightage 10% • Issue resolution – Weightage 10% • Central team (HR & Finance support) • End-to-end HR complaince – Weightage 50% • Driving hiring gap- Weightage 10% • PLP,Allowance & HR related queries – Weightage 20% • MIS Support – Weightage 20% • Central team (Collection Support) • Digital adoption – Weightage 20% • Technical query resolution (Digital app for Collections)- Weightage 20% • Receipts reconciliation- Weightage 20% • Manual debits handling- Weightage 20% • OTS letter follow up and maintenance in the system- Weightage 10% • MIS support- Weightage 10% Educational qualifications preferred • Category: Bachelor’s Degree, Master’s Degree Required work experience • Industry: BFSI • Role: Fresher/Sales Required Competencies: • Should have completed minimum 2 year in the current job role. • Excellent communication & interpersonal skills. • Should be familiar with banking operations and procedures • Performance, branch experience, and customer orientation will be the key determinants. • Proficient in MS Office – Word, Excel & Power Point. Required Knowledge: Work experience in the profile Required Skills: Graduate and above Other: • Reporting Designation: Product Manager/Outreach Manager/Collection Manager/Regional Business Head/Area Collection Manager • Reporting Department-Sub BU: SL Initiative Support