Software Support Analyst – L3

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, ****** orientation, ethnicity, race, colors, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The mission will be part of CIB ITO Cash Management.

Job Title:

Software Support Analyst – L3

Date:

16/04/25

Department:

Payment Cash Management

Location:

Mumbai

Business Line / Function:

ITO Global Banking

Reports to:

(Direct)

Kaushik Choudhari

Grade:

(if applicable)

(Functional)

Kaushik Choudhari

Number of Direct Reports:

NA

Directorship / Registration:

NA
Position Purpose

The person will be part of GIS team located in Mumbai

A Deployment Manager is responsible for planning, coordinating, and executing the deployment of .NET applications and related software to various environments (development & testing). This role ensures that deployments are smooth, efficient, and adhere to project timelines and quality standards.

Key Responsibilities:
• Deployment Planning and Execution:
• Develop and maintain deployment roadmaps
• Execute application deployments across development, testing, staging environments.
• Ensure that deployments are performed in a timely manner with minimal disruption to business operations.
• Configuration Management:
• Manage and maintain configuration files and scripts necessary for application deployment.
• Ensure that configurations are consistent across different environments.
• Monitoring and Troubleshooting:
• Monitor deployed applications to ensure they are functioning correctly.
• Troubleshoot and resolve any issues that arise during or after deployment.
• Provide post-deployment support and handle any escalations.
• Documentation:
• Document deployment processes, procedures, and best practices.
• Maintain accurate records of deployment activities and outcomes.
• Collaboration and Communication:
• Work closely with development, QA, and operations teams to ensure seamless deployment processes.
• Communicate deployment schedules, changes, and issues effectively to all stakeholders.
• Communicate with the vendor technical team for the technical fix
• Compliance and Security:
• Ensure that all deployments comply with organizational policies and industry standards.
• Implement security measures to protect deployed applications and data.

Technical Skills:

Mandatory Skills:

· Experience on application deployment of .NET applications

· Knowledge on application architecture, servers, load balancer, database, NAS storage

· Knowledge with Microsoft SQL Server

· Knowledge of middleware tools MQ / Kafka & API

· Knowledge on SSL certificate installation on windows server, registering application as service

· Knowledge on network connectivity protocols TCP, HTTP, HTTPS etc

Good to Have Skills:

· Knowledge on query optimization and tuning related to database

· Knowledge with CI/CD pipelines, including Jenkins, GitLab, Bitbucket, Artifactory, Fortify, and NexusIQ

· Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes)

Soft Skills:

1. Communication and Collaboration:

· Excellent communication skills to collaborate with vendors, stakeholders, and team members

· Ability to plan, execute, and manage acceptance tests

· Strong project management skills to coordinate infrastructure orders and deployments

2. Problem-Solving and Troubleshooting:

· Demonstrated ability to diagnose and resolve technical issues

· Analytical mindset to optimize database queries and improve performance

3. Adaptability and Learning:

· Eager to learn new technologies and tools

· Ability to work in a dynamic environment and adapt to changing priorities

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and adapt a process

Ability to manage a project

Analytical Ability

Education Level:

Master Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)