Bank Ophthalmic Assistant (Clinic)

We are looking for a Bank Clinic Assistant to join our Cheshire Oaks Newmedica site. As a member of bank staff you will work on a flexible, as-needed basis to cover planned or unplanned staff absences, busy periods or short-term staffing needs.

Our Clinic Assistants are the face of Newmedica – they’re often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.

It’s a busy role - you’ll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. You’ll be using a variety of different equipment and systems so we’re looking for someone who is comfortable using systems and is fairly tech savvy.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

This is a great role to progress your clinical skills or to take the first step on a clinical career path. Newmedica is committed to the growth and development of all our colleagues and the Clinic Assistant is a great platform to potentially explore a career in diagnostic (clinic) teams.


Key Responsibilities

Primary responsibility for delivering ongoing outpatient and clinic services including:

Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica’s central operations team, updating Newmedica’s electronic patient records and producing and providing letters to patients.
To perform, verify and record results of clinical testing with absolute integrity, for a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment.
Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
To accurately record patient history relevant to the clinic.
To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused.
To be responsible for ensuring the safe use of specialist equipment.
To assist in theatre in the treatment room when required.
To support cataract pre-assessment clinics.
To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues.
Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
Maintaining a positive relationship with client teams at every interaction.
Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
To ensure that patient confidentiality is maintained at all times.
Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.

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