Bank Support Assistant

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Bank Support Assistant will include:
Providing support to encourage our customers with mental health needs to maximise their own potential
Providing a high quality, hands-on support service
Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community
Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem
Working with statutory and non-statutory agencies on behalf of the customers and actively encouraging choice and involvement, or acting as an advocate when required
Maintaining a safe environment for customers, providing support in accordance with relevant regulations, procedures, and practices
Skills and experiences:
A caring, approachable nature and a confident ‘can-do’ attitude
Ability to keep accurate records and clearly communicate relevant information to team members
Excellent communication skills to build positive relationships with customers, families, and internal and external agencies
Experience of working as a member of a team
A positive and accepting approach to customers whatever their needs
Level 2 NVQ Health and Social Care, or willing to work towards
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

A variety of online discounts and rewards from major retailers
Health and well-being plans
A wide range of learning and development opportunities