Job Description
YOU MUST APPLY TO THE JOB AT: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-phoenix-arizona-united-states-1fcde790-fa96-4a4a-806a-1d4ddcf5f04c
About the Job:
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-glendale-arizona-united-states
Job Summary:
This position assists individuals and families applying for Medical Assistance, Nutrition Assistance, and Cash Assistance programs. The role provides customer support in a call center or field office environment, guiding applicants through the interview and application process while ensuring accurate eligibility determinations.
New employees receive paid classroom and on-the-job training to build the skills needed to perform the work successfully.
Key Responsibilities:
• Provide professional and empathetic customer service by phone or in person.
• Conduct interviews and gather information to determine program eligibility.
• Enter and review information in multiple computer systems while assisting applicants.
• Explain eligibility requirements and connect applicants to appropriate resources.
• Maintain service standards for accuracy, timeliness, and customer support in a high-volume environment.
Skills That Support Success:
• Clear verbal and written communication.
• Customer service and active listening skills.
• Ability to navigate multiple computer systems and screens.
• Critical thinking and decision-making skills.
• Attention to detail and basic math skills.
• Ability to work independently and collaboratively in a team setting.
Helpful Background:
• Experience in customer service, call centers, case processing, or eligibility reviews may be helpful but is not required. A High School Diploma or GED may support success in this role.
Pre-Employment Requirements:
• Background and reference checks are required.
• Employment eligibility verification through E-Verify.
• Some positions may require a valid driver’s license if driving is required for State business.
YOU MUST APPLY TO THE JOB AT: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-phoenix-arizona-united-states-1fcde790-fa96-4a4a-806a-1d4ddcf5f04c
About the Job:
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-glendale-arizona-united-states
Job Summary:
This position assists individuals and families applying for Medical Assistance, Nutrition Assistance, and Cash Assistance programs. The role provides customer support in a call center or field office environment, guiding applicants through the interview and application process while ensuring accurate eligibility determinations.
New employees receive paid classroom and on-the-job training to build the skills needed to perform the work successfully.
Key Responsibilities:
• Provide professional and empathetic customer service by phone or in person.
• Conduct interviews and gather information to determine program eligibility.
• Enter and review information in multiple computer systems while assisting applicants.
• Explain eligibility requirements and connect applicants to appropriate resources.
• Maintain service standards for accuracy, timeliness, and customer support in a high-volume environment.
Skills That Support Success:
• Clear verbal and written communication.
• Customer service and active listening skills.
• Ability to navigate multiple computer systems and screens.
• Critical thinking and decision-making skills.
• Attention to detail and basic math skills.
• Ability to work independently and collaboratively in a team setting.
Helpful Background:
• Experience in customer service, call centers, case processing, or eligibility reviews may be helpful but is not required. A High School Diploma or GED may support success in this role.
Pre-Employment Requirements:
• Background and reference checks are required.
• Employment eligibility verification through E-Verify.
• Some positions may require a valid driver’s license if driving is required for State business.
YOU MUST APPLY TO THE JOB AT: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-phoenix-arizona-united-states-1fcde790-fa96-4a4a-806a-1d4ddcf5f04c
💡 Quick Summary
Seeking a career-building opportunity? The Benefits & Eligibility Interviewer (BES) position is now open for candidates interested in the Government Job Alert sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
