Job Description
Global organization expanding its Canadian operations is seeking a bilingual (French/English) Customer Support Team Leader to oversee a small team within a call centre environment. This is a hands-on leadership role supporting both customer interactions and daily team operations.
Position: Bilingual Customer Support Team Leader
Location: Mississauga, ON (Hybrid)
Salary: $75,000
Schedule:
Monday–Friday, 2:00 PM – 10:00 PM
3 days in-office, 2 days remote
Overview:
Key Requirements:
Fully bilingual (French/English – oral & written)
2+ years supervisory experience in a call centre
Intermediate Excel skills (assessment required)
Responsibilities:
Lead, coach, and support a team of 3 customer service representatives
Handle escalations and provide frontline customer support as needed
Monitor team performance, workload, and service levels
Support hiring, onboarding, and ongoing training
Ensure timely processing of customer orders and inquiries
Assist with reporting, scheduling, and daily operations
Disclaimed: This is currently for an active job opportunity. By applying you will be part of our trusted network, ensuring our recruiters march you with suitable roles. Let us help you take the next step in your career journey!
Position: Bilingual Customer Support Team Leader
Location: Mississauga, ON (Hybrid)
Salary: $75,000
Schedule:
Monday–Friday, 2:00 PM – 10:00 PM
3 days in-office, 2 days remote
Overview:
Key Requirements:
Fully bilingual (French/English – oral & written)
2+ years supervisory experience in a call centre
Intermediate Excel skills (assessment required)
Responsibilities:
Lead, coach, and support a team of 3 customer service representatives
Handle escalations and provide frontline customer support as needed
Monitor team performance, workload, and service levels
Support hiring, onboarding, and ongoing training
Ensure timely processing of customer orders and inquiries
Assist with reporting, scheduling, and daily operations
Disclaimed: This is currently for an active job opportunity. By applying you will be part of our trusted network, ensuring our recruiters march you with suitable roles. Let us help you take the next step in your career journey!
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Call Center Supervisor position is now open for candidates interested in the Customer Care sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.