Job Description
Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We’re looking for enthusiastic and energetic individuals who thrive in a fast-paced Call Centre environment. Primary responsibilities are to answer emails and phone interactions while delivering excellent customer service in both English and French languages.
Responsibilities:
Respond to emails from Customers.
Respond to calls from Customers.
Respond to web Chat from Customers
Outbound calling for Customer survey/follow-up.
Diligently follow up on outstanding Customer related issues
Deliver superior service and help create an exceptional experience for our Customers.
Hours of Operation: 24/7
Education and Experience:
Fluent in both French and English- written and oral.
3 years of previous customer service experience/Call Centre required.
Experience with SalesForce is an asset.
Technical Requirements:
Reliable computer Windows PC or laptop with 4GB ram, Duel CPU and at least 10GB free hard drive space. Windows 11 required.
Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
USB Headset and strong internet connection for VoIP communications or landline/ cell phone that is voicemail and call waiting free.
Smart Phone required for dual authentication logins.
Non-Technical Requirements
Superior communication skills (written and verbal).
Superior Customer Service skills.
Strong organizational and planning skills.
Must be a self-starter.
Strong reading and interpretation skills.
Must be analytical - be able to analyze various options and take appropriate action.
Strong attention to detail.
Ability to work under pressure/deadlines.
Must be honest and energetic.
Must be able to work within a team as well as independently.
Must complete and pass criminal background check
Flexible availability and able to work PT hours and then FT once completed training
Full open availability. Must be available for day, evening and night shifts
Must complete and pass criminal background check.
Responsibilities:
Respond to emails from Customers.
Respond to calls from Customers.
Respond to web Chat from Customers
Outbound calling for Customer survey/follow-up.
Diligently follow up on outstanding Customer related issues
Deliver superior service and help create an exceptional experience for our Customers.
Hours of Operation: 24/7
Education and Experience:
Fluent in both French and English- written and oral.
3 years of previous customer service experience/Call Centre required.
Experience with SalesForce is an asset.
Technical Requirements:
Reliable computer Windows PC or laptop with 4GB ram, Duel CPU and at least 10GB free hard drive space. Windows 11 required.
Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
USB Headset and strong internet connection for VoIP communications or landline/ cell phone that is voicemail and call waiting free.
Smart Phone required for dual authentication logins.
Non-Technical Requirements
Superior communication skills (written and verbal).
Superior Customer Service skills.
Strong organizational and planning skills.
Must be a self-starter.
Strong reading and interpretation skills.
Must be analytical - be able to analyze various options and take appropriate action.
Strong attention to detail.
Ability to work under pressure/deadlines.
Must be honest and energetic.
Must be able to work within a team as well as independently.
Must complete and pass criminal background check
Flexible availability and able to work PT hours and then FT once completed training
Full open availability. Must be available for day, evening and night shifts
Must complete and pass criminal background check.
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Customer Care Specialist - French/ English- DSR position is now open for candidates interested in the Work from home Jobs sector. This role in Victoria offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
