Job Description
Bilingual Customer Service Agent/ Bilingual Customer Service Representative
Location: Varies
Salary: Starting from $23.64/hr
Hours & Schedule:
Part-time 30 hours/week (some roles may go full-time)
Rotational shifts, Monday to Saturday
Work hours fall between 8:30 AM – 5:00 PM
Schedules provided 2 weeks in advance
Additional Benefits:
(For roles that convert to full-time)
Medical & dental
RRSP
Tuition reimbursement
Car allowance (as per internal policies)
Vacation paid as a percentage
Reports: DES – Centre Supervisor / Deputy Supervisor
UNION/NON-UNION: Unionized
SUMMARY/PURPOSE:
Evaluates an applicant’s eligibility to apply for an Ontario Driver’s License.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s License.
KEY RESPONSIBILITIES:
Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licenses.
Reviewing applicant information to determine eligibility for a variety of classes of licenses.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licenses.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.
HEALTH AND SAFETY:
Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a
DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations,
Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).
OTHER/PROJECTS:
Comply with policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by.
Must participate in Initial and maintenance training for Customer Service Agent.
JOB REQUIREMENTS:
Must be Bilingual, both fluid in French and English.
GED or high school diploma as a minimum.
Must hold a valid Ontario Class G driver’s license - only for some offices.
Intermediate level computer skills required.
1+ years’ experience with demonstrated excellent customer service- asset (retail or office).
Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Job Types: Part-time, Permanent
Pay: From $23.64 per hour
Expected hours: 30 per week
Application question(s):
1+ years’ experience with demonstrated excellent customer service- asset (retail or office).
Must hold a valid Ontario Class G driver’s license - only for some offices.
Must have Intermediate level computer skills.
Language:
Fluent in both French and English (spoken and written) (required)
Work Location: In person
Location: Varies
Salary: Starting from $23.64/hr
Hours & Schedule:
Part-time 30 hours/week (some roles may go full-time)
Rotational shifts, Monday to Saturday
Work hours fall between 8:30 AM – 5:00 PM
Schedules provided 2 weeks in advance
Additional Benefits:
(For roles that convert to full-time)
Medical & dental
RRSP
Tuition reimbursement
Car allowance (as per internal policies)
Vacation paid as a percentage
Reports: DES – Centre Supervisor / Deputy Supervisor
UNION/NON-UNION: Unionized
SUMMARY/PURPOSE:
Evaluates an applicant’s eligibility to apply for an Ontario Driver’s License.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s License.
KEY RESPONSIBILITIES:
Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licenses.
Reviewing applicant information to determine eligibility for a variety of classes of licenses.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licenses.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.
HEALTH AND SAFETY:
Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a
DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations,
Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).
OTHER/PROJECTS:
Comply with policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by.
Must participate in Initial and maintenance training for Customer Service Agent.
JOB REQUIREMENTS:
Must be Bilingual, both fluid in French and English.
GED or high school diploma as a minimum.
Must hold a valid Ontario Class G driver’s license - only for some offices.
Intermediate level computer skills required.
1+ years’ experience with demonstrated excellent customer service- asset (retail or office).
Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Job Types: Part-time, Permanent
Pay: From $23.64 per hour
Expected hours: 30 per week
Application question(s):
1+ years’ experience with demonstrated excellent customer service- asset (retail or office).
Must hold a valid Ontario Class G driver’s license - only for some offices.
Must have Intermediate level computer skills.
Language:
Fluent in both French and English (spoken and written) (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Customer Service Agent/ Bilingual Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.