Billing Analyst

Build the future of the AI Data Cloud. Join the Snowflake team.

WHY JOIN OUR TEAM AT SNOWFLAKE?

The Billing Analyst will be responsible for ensuring accurate and timely billing for our consumption-based services. This role involves analyzing usage data, processing billing cycles, resolving customer billing inquiries, and contributing to the improvement of billing systems and processes. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.

IN THIS ROLE AT SNOWFLAKE, YOU WILL:
• Usage Data Analysis:
• Analyze and validate customer usage data from various sources to ensure accurate billing.
• Identify and investigate discrepancies in usage data and resolve them promptly.
• Develop and maintain reports on usage patterns and trends.
• Billing Cycle Management:
• Execute the monthly or periodic billing cycles, ensuring timely and accurate generation of invoices.
• Process adjustments, credits, and refunds as required.
• Generate and distribute customer invoices and billing statements.
• Customer Support:
• Respond to customer billing inquiries and resolve billing disputes in a professional and timely manner.
• Provide clear and concise explanations of billing policies and procedures to customers.
• Maintain accurate records of customer interactions and billing adjustments.
• Billing System Maintenance & Improvement:
• Assist in the maintenance and optimization of billing systems and processes.
• Identify opportunities for process improvement and automation.
• Participate in the testing and implementation of new billing system features.
• Maintain and update billing related documentation.
• Reporting & Reconciliation:
• Perform regular reconciliations of billing data to ensure accuracy and completeness.
• Prepare and present billing reports to management.
• Assist with month-end and year-end closing activities.
• Compliance:
• Ensure all billing related activities comply with relevant regulations and company policies

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• 3+ years of experience in billing or financial analysis, preferably in a consumption-based or SaaS environment.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel (advanced formulas, pivot tables, etc.).
• Experience with billing software and CRM systems (e.g., Workday, Salesforce).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong focus on accuracy.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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