Job Description
Role Billing Policy Administrator Designation Advisor/Senior Advisor Business Unit National Accounting Center Shift Timings Evening (6:30 PM to AM) Location Vikhroli Reporting to Business Support Team Supervisor/Assistant Manager/Manager
About Willis Towers Watson
Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients' organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Principal Duties/Responsibilities
• Add/Renew/Amend Policy details in the business application based on the supporting documentation & retails office requests.
• Review analyze and assess carrier/broker documentation along with all other relevant documents for accuracy & raise insurance billing requests for NAC.
• Liaise with Client Managers (Retail offices) for issues and resolve discrepancies related to policy details & billing requests.
• Follow SOPs, Client/Carrier specifications and adherence of all statutory requirements.
• Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers.
• Develop a sound understanding of the Policy maintenance processes along with the related upstream and downstream processes.
• Maintain Quality and Turnaround standards along with all relevant process KPI's.
• Participate and contribute to potential process improvement areas.
• Ensure ongoing, effective relationships with stakeholders (Internal/external).
• Ensure all statutory and company procedures are followed to protect clients, colleagues, and the business interests of the company.
Top 5 Competencies
• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Adapting to Change
Key Skills required for the Job
• Communication Skills – Business Writing and Verbal
• MS Excel
• Eye for Detail
• Logical Thinking
• Interpersonal Skills
Knowledge Required
Good understanding and knowledge of MS office (Especially MS Excel)
Any Graduate/Post Graduate without a gap in education
About Willis Towers Watson
Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients' organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Principal Duties/Responsibilities
• Add/Renew/Amend Policy details in the business application based on the supporting documentation & retails office requests.
• Review analyze and assess carrier/broker documentation along with all other relevant documents for accuracy & raise insurance billing requests for NAC.
• Liaise with Client Managers (Retail offices) for issues and resolve discrepancies related to policy details & billing requests.
• Follow SOPs, Client/Carrier specifications and adherence of all statutory requirements.
• Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers.
• Develop a sound understanding of the Policy maintenance processes along with the related upstream and downstream processes.
• Maintain Quality and Turnaround standards along with all relevant process KPI's.
• Participate and contribute to potential process improvement areas.
• Ensure ongoing, effective relationships with stakeholders (Internal/external).
• Ensure all statutory and company procedures are followed to protect clients, colleagues, and the business interests of the company.
Top 5 Competencies
• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Adapting to Change
Key Skills required for the Job
• Communication Skills – Business Writing and Verbal
• MS Excel
• Eye for Detail
• Logical Thinking
• Interpersonal Skills
Knowledge Required
Good understanding and knowledge of MS office (Especially MS Excel)
Any Graduate/Post Graduate without a gap in education
💡 Quick Summary
Seeking a career-building opportunity? The Billing Policy Administrator position is now open for candidates interested in the Admin Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
