Job Description
Serving over 5,000 small businesses today, we aspire to be the most relied-upon partner a business owner never has to think about. From Hourly Time Tracking and Time Clock software to Scheduling and automated Payroll and HR, we've built an easy-to-use platform with features that save our customers time and money.
As a Billing Support Specialist, you will undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. The ideal candidate is detail-oriented and can provide top-notch customer support while simultaneously engaging with our intuitive, all-in-one HR platform and QuickBooks. All-in-all, you would take on the role of customer liaison and ensure that clients build long-lasting, profitable relationships with Fingercheck.
This role will report to the Chief Operating Officer.
Whether remote or working from our Brooklyn-based office, you'll find a team-oriented environment where these truths matter:
• reliability,
• optimism,
• compassion, and
• knowledge
[A good sense of humor helps, too!]
Hourly Range: $24 - $27 based on experience
Essential Responsibilities
• Assisting clients with processing payments and/or billing-related questions
• Answering Inbound Billing Calls.
• Creating invoices and putting together pertinent billing materials
• Resolving any billing issues or errors that arise via case management.
• Making outbound collection calls in a fast-paced environment
• Staying up to par with the goal-oriented ‘Accounts Receivable’ department
• Performs other duties as required to support Accounting Department
Minimum Qualifications
• Bachelor’s degree required.
• Must be authorized to work in the United States
• At least 2 years of customer service experience
• At least 1 year of accounts receivable/payable experience
• Exceptional analytical and problem-solving skills
• The ability to communicate efficiently and collaborate with team members
• Detail-oriented
• HCM/Payroll Experience preferred
• Result-oriented and data-driven, with a proven ability to set, communicate and meet short and long-term goals
COMPANY CONFORMANCE STATEMENT
In performance of their respective responsibilities, all employees of Fingercheck are expected to:
• Complete quality work within deadlines.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Communicate and coordinate work efforts with other employees, customers and suppliers.
• Perform other duties as assigned.
• Attend work regularly based on the assigned schedule.
About Fingercheck
At Fingercheck, we're about making life easier for small business owners. We know payroll and HR can be a total headache, so we created a platform that simplifies everything. You can say goodbye to the stress and time-consuming tasks of payroll and HR management, including taxes and compliance – we've got you covered!
Our advanced AI and automation technology saves you time and money, so you can put energy into growing your business. And the best part? Our team is dedicated to providing top-notch support. We take the time to understand your needs and offer personalized solutions to make your internal processes quick, easy, and accurate.
For more information, please visit fingercheck.com or follow us on LinkedIn, Facebook, Twitter & Instagram.
Disclaimer
Fingercheck is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, ****** orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
As a Billing Support Specialist, you will undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. The ideal candidate is detail-oriented and can provide top-notch customer support while simultaneously engaging with our intuitive, all-in-one HR platform and QuickBooks. All-in-all, you would take on the role of customer liaison and ensure that clients build long-lasting, profitable relationships with Fingercheck.
This role will report to the Chief Operating Officer.
Whether remote or working from our Brooklyn-based office, you'll find a team-oriented environment where these truths matter:
• reliability,
• optimism,
• compassion, and
• knowledge
[A good sense of humor helps, too!]
Hourly Range: $24 - $27 based on experience
Essential Responsibilities
• Assisting clients with processing payments and/or billing-related questions
• Answering Inbound Billing Calls.
• Creating invoices and putting together pertinent billing materials
• Resolving any billing issues or errors that arise via case management.
• Making outbound collection calls in a fast-paced environment
• Staying up to par with the goal-oriented ‘Accounts Receivable’ department
• Performs other duties as required to support Accounting Department
Minimum Qualifications
• Bachelor’s degree required.
• Must be authorized to work in the United States
• At least 2 years of customer service experience
• At least 1 year of accounts receivable/payable experience
• Exceptional analytical and problem-solving skills
• The ability to communicate efficiently and collaborate with team members
• Detail-oriented
• HCM/Payroll Experience preferred
• Result-oriented and data-driven, with a proven ability to set, communicate and meet short and long-term goals
COMPANY CONFORMANCE STATEMENT
In performance of their respective responsibilities, all employees of Fingercheck are expected to:
• Complete quality work within deadlines.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Communicate and coordinate work efforts with other employees, customers and suppliers.
• Perform other duties as assigned.
• Attend work regularly based on the assigned schedule.
About Fingercheck
At Fingercheck, we're about making life easier for small business owners. We know payroll and HR can be a total headache, so we created a platform that simplifies everything. You can say goodbye to the stress and time-consuming tasks of payroll and HR management, including taxes and compliance – we've got you covered!
Our advanced AI and automation technology saves you time and money, so you can put energy into growing your business. And the best part? Our team is dedicated to providing top-notch support. We take the time to understand your needs and offer personalized solutions to make your internal processes quick, easy, and accurate.
For more information, please visit fingercheck.com or follow us on LinkedIn, Facebook, Twitter & Instagram.
Disclaimer
Fingercheck is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, ****** orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
💡 Quick Summary
Seeking a career-building opportunity? The Billing Support Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
