BPO Call Center Associate – Hindi and English Voice Process – 12th Pass Required

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Opportunity is for our Client (BPO)


Senior Vice President - Transformation
Opportunity is for our Client (BPO) • Gurugram, Haryana • via LinkedIn
8 hours ago
Full–time
Apply on LinkedIn
Job description
🌟 Job Opportunity: SVP – Transformation | Global P&C Insurance | North America, UK, Australia 🌍

Person should be from BPO and from Insurance – Property & Casualty background

About the Role:

We are seeking a dynamic and visionary SVP – Transformation to lead enterprise-wide strategic and operational transformation initiatives across our Property & Casualty (P&C) insurance operations Globally.

In this pivotal role, you will drive modernization across processes, platforms, data capabilities, and AI adoption—working closely with stakeholders across Underwriting, Claims, Technology, Compliance, and more. You will build and lead the Transformation Office, deliver on a multi-year roadmap, and embed a culture of innovation, agility, and continuous improvement across global teams.

Key Responsibilities:🔧 Transformation Office Leadership
• Lead the Global Transformation & Process Excellence (PEX) Office.
• Drive execution of strategic transformation programs, including CI, AI, Automation, and Data initiatives.
• Establish strong governance, performance tracking, and delivery accountability.

🧭 Transformation Strategy & Execution
• Design and lead a multi-year transformation roadmap aligned with regional business and regulatory priorities.
• Deliver large-scale, cross-functional change across underwriting, claims, and customer experience functions.
• Cultivate a culture of operational discipline and cross-functional collaboration.

📈 Process Excellence & Operational Control
• Implement Lean/Six Sigma frameworks and develop KPIs for predictive performance and risk management.
• Oversee remediation of "operational red accounts" and restore service levels and client satisfaction.
• Promote transparency through structured governance and reporting.

⚙️ Platform & Tools Modernization
• Oversee deployment of platforms such as Guidewire, Duck Creek, and Salesforce across regions.
• Partner with Solutions & Delivery teams to ensure successful integration and adoption.
• Lead automation efforts (RPA, digital self-service, workflow orchestration).

📊 Data & Analytics Enablement
• Define and execute a unified data strategy to support pricing, fraud detection, and customer insights.
• Drive enterprise data platform development and predictive analytics capabilities.
• Ensure data governance and compliance with regulatory requirements in each region.

🤖 AI Transformation
• Identify and scale AI use cases (e.g., intelligent underwriting, claims triage, virtual assistants).
• Work with data science and IT to operationalize AI across business units.
• Ensure responsible AI practices—focusing on transparency, fairness, and compliance.

🤝 Stakeholder Engagement & Governance
• Build strong partnerships with internal teams: Underwriting, Claims, Compliance, Technology, Delivery, and Solutions.
• Establish governance structures, steering committees, and executive communication frameworks.
• Align global and regional stakeholders to transformation goals and milestones.

What You Bring:
• 22+ years of leadership experience in transformation, strategy, or operations within the Insurance industry (P&C preferred).
• Proven track record of delivering large-scale, cross-regional transformation programs in IT/ITES or BPO environments.
• Deep domain knowledge in P&C insurance operations and regulatory environments (North America, UK, Australia).
• Hands-on experience with platforms such as Guidewire, Duck Creek, and Salesforce.
• Demonstrated application of Lean Six Sigma methodologies to drive continuous improvement.
• Strong understanding of AI/ML frameworks and insurance-specific data models.
• Exceptional leadership, change management, and stakeholder engagement skills.
• MBA or equivalent advanced degree preferred.
Preferred Certifications:
• Lean Six Sigma (Green/Black/Master Black Belt)
• PMP, PRINCE2, Scrum
• Insurance-specific credentials (e.g., AINS, CIP)
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MNC JOBS INFO


BPO Call Center Associate – Hindi and English Voice Process – 12th Pass Required
MNC JOBS INFO • New Delhi, Delhi • via The Elite Job
11 hours ago
$10–$20 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The Elite Job
Job description
Job Title: BPO Call Center Associate – Hindi/English Voice Process

Location: Work from Home / Onsite (Based on Hiring Location)

Employment Type: Full-Time / Part-Time / Rotational Shifts

Education: Minimum 12th Pass

Experience: Freshers & Experienced Candidates Welcome

Job Summary:

We are hiring BPO Call Center Associates for a dynamic voice process in Hindi and English. This is an excellent opportunity for 12th pass candidates looking to start or grow their career in customer service. You'll be assisting customers with queries, complaints, and service requests over voice calls in a professional and supportive environment.

Key Responsibilities:
• Handle incoming and outgoing customer calls in Hindi and English
• Resolve queries related to products, services, billing, or complaints
• Ensure accurate documentation of each interaction
• Maintain customer satisfaction by providing timely and effective support
• Follow company call handling procedures and compliance policies
• Meet daily and monthly performance metrics

Required Skills:
• Proficiency in Hindi and English communication (verbal)
• Basic computer knowledge (typing, call handling systems)
• Ability to work in rotational shifts
• Strong listening and problem-solving skills
• Positive attitude and customer-centric approach

Eligibility Criteria:
• Minimum qualification: 12th Pass (HSC)
• Age: 18 years and above
• Freshers and experienced candidates both can apply
• Must have a smartphone/laptop and stable internet (for WFH roles)

Benefits:
• Fixed salary with incentives (performance-based)
• On-the-job training provided
• Career growth opportunities within the company
• Attendance bonuses, referral bonuses
• Work-from-home or office-based options available

How to Apply:

Interested candidates can apply by sending:
• Full name
• Education & experience details
• Preferred location (WFH or Onsite)

Subject Line: “Application – BPO Call Center Associate – Voice Process”

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