Add listing Add

BPO Operations Manager

Place of work Indore
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Overview

Job Role Responsibilities

This role involves contributing to day-to-day operation and delivering required Quality and delivery

Numbers. You Will Have To Perform The Following Responsibilities

Should handle overall operations of the center and to ensure that all the needs of the client are met,

while taking care of the needs of employees.

Leading and delivering complex client engagements

Should able to provide excellent customer service

Should conduct daily briefing sessions with Team Leaders(TLs) and assign them targets on a daily

basis.

Should conduct skip level meetings with TLs and agents

Implement and oversee the quality of deliverables, manage team relationships effectively to ensure

exceptional performance.

Provide effective performance feedback through employee recognition, rewards, and disciplinary

action, with the assistance of Human Resources, when necessary. Should prepare weekly,

monthly, quarterly annual reports and present it to the Management and Stakeholders.

Attrition Management

Education Qualification: Graduation / Post Graduation

Competencies Required

Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Good Computer skills, especially MS Excel MS PPT

Excellent communication and leadership skills

Good Analytical and Logical Skills.

Organizational and time-management skills

Decision-making skills

Strong problem-solving, troubleshooting skills

This job is provided by Shine.com

Company address

India
Madhya Pradesh
Indore Show on map Get directions
Company Name: TALENT MAX HR & MANGAGEMENT CONSULTANT
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #637758, Published: 2 weeks ago, Company registered: 2 years ago

Other offers

722login
306 job offers
Hindi bpo Call Center and data Entry For Fresher Jobs In Jaipur
722login · Jaipur, IN
722login
· Jaipur, IN
:HR contact number-9587065945. Urgent Requirement For Domestic Bpo,International Call Center Inbound Processes,voice Process,domestic Calling,tele Caller,customer Calling,technical Process,survey,collection Process ,Docu...
722login
306 job offers
HR Recruiter |BPO Hiring | Pune
722login · Pune, IN
722login
· Pune, IN
About Policybazaar.com – Mission: Make India’s billion-plus households financially safe and secure Values: Fairness to all our stakeholders Vision: A healthy and well-protected India PolicyBazaar.com is India's largest i...
722login
306 job offers
Job openings on BPO Insurance
722login · Pimpri-Chinchwad, IN
722login
· Pimpri-Chinchwad, IN
Greetings from Essenware!!! • #Hiring for BPO (Insurance) and will be deployed at #Client location MNC (CMMIL5). • #Duration: Fulltime • #Notice Period- #Immediate joiners preferred. Job Description • Location: Pune • Ex...
722login
306 job offers
Senior Advisor Customer service Technical support BPO Call center Mortgage
722login · Pune, IN
722login
· Pune, IN
We have excellent openings for candidates with excellent communication for Freshers Experience Qualification Graduates Undergraduates Post Graduates Can Apply Experience 0 to 8 years Any Bpo experience Process Banking Fi...
722login
306 job offers
Bpo call centre
722login · Uttar Pradesh, IN
722login
· Uttar Pradesh, IN
• Process Name is OTIS CSAT Language:: Hindi English World's leading company for elevator and escalator manufacturing, installation and service* • outbound process • Voice process • 6 days working • rotational day shifts...
722login
306 job offers
HR Recruiter | BPO Hiring Experience Required | Target Based Salary
722login · Anywhere, IN
722login
· Anywhere, IN
We are hiring for *HR Recruiter Work from Home* Shift Timing - 10:00 AM - 06:30 PM Working days - 6 Days Working. (Monday to Saturday) Training :- 30 Days (5k Stipend) Salary :- *12000 RS ( Commission Based ) for Startin...
722login
306 job offers
Team Leader in BPO
722login · Noida, IN
722login
· Noida, IN
• Leading team members includes Team Leads of call centers and Backend team. • Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives. • Mon...
722login
306 job offers
Relationship Manager
722login · Noida, IN
722login
· Noida, IN
Hiring For Direct to Customer Premium Sales Process for Automobile Industry. Candidate must have experience from automobile industry. Criteria:- 1. Graduate / Post graduate can apply. 2. Min 3- 4 year experience as Relat...
722login
306 job offers
Store Assistant Gwalior
722login · Gwalior, IN
722login
· Gwalior, IN
Responsibilities • Ensure accuracy of the inventory system by updating records of physical inventory totals, receipts, adjustments, and returns • Keep up-to-date records of receipts, records, and withdrawals from the sto...
722login
306 job offers
Quality Analyst | bpo industry| Bhopal
722login · Bhopal, IN
722login
· Bhopal, IN
Call Center Quality Analyst Job Responsibilities and Duties: call on 8+23646742 or wassup your resume • Participate in the development of call monitoring style and industry best practices • Monitor calls and report data ...
722login
306 job offers
Required Call Center Representative in Indore MP | Outbound Indore
722login · Indore, IN
722login
· Indore, IN
Join Axis Bank as Call Center Representative job nearby Indore to help and solve issues of Madhya Pradesh customers as an Inbound/ Outbound calls, The successful candidate will be able to accept ownership for effectively...
722login
306 job offers
Hiring for BPO|S | Bhopal | Fresher|s | Experience| Bhopal| Madhya Pradesh
722login · Bhopal, IN
722login
· Bhopal, IN
25 days agoFull–time We are Hiring for Multiple Positions (Bpo) Process : Voice, Non Voice, Chat Process, Customer Support Executive, Chat Support Executive,Customer Service Associate, Customer Care Salary : 8 - 17K (Plu...
722login
306 job offers
Security Guard and Sweeper|Indore Indore
722login · Indore, IN
722login
· Indore, IN
Govt Hospital Jobs in Indore Madhya Pradesh- Apply Online 361 Security Guard and Sweeper Posts, and more eligibility details @http://www.nhmmp.gov.in/ Govt Hospital Jobs in Indore Madhya Pradesh has published a recruitme...
722login
306 job offers
Work From Home Content Writer Jobs in Indore Indore
722login · Indore, IN
722login
· Indore, IN
We are Urgently looking for Part-time Work from home Content Writer Jobs in Indore, Madhya Pradesh, ideal candidate should have very good exposure with SEO tools, blogging and technology blog writing. Title: Content Writ...
Recommend to friend Share on facebook Print Get route to office