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Team Leader in BPO

Place of work Noida
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

• Leading team members includes Team Leads of call centers and Backend team.
• Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Mapping TRAI requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the TRAI. Analyzing driving the contractual Business KPIs on a daily basis.

Implementing strategies to augment business and promote products for business excellence. Providing business intelligence inputs to the clients for betterment the process

This job is provided by Shine.com

Company address

India
Uttar Pradesh
Noida Show on map Get directions
Company Name: subhadra jobs consultancy
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Apply and send CV
Offer ID: #637738, Published: 2 weeks ago, Company registered: 2 years ago

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