Job Description
Apna
Customer Support Executive | 70% Chat + 30% Voice | Domestic Process (0 - 31yrs)
Apna • Delhi • via Indeed
8 hours ago
₹15K–₹22K a month
Full–time
No Degree Mentioned
Apply on Indeed
Job description
Company Name:
Apna (On behalf of Cogenthub Private Limited)
Job Title
Customer Support Executive | 70% Chat + 30% Voice | Domestic Process
Organisation Type
Company
Sector
Other Service Activities
Functional Area
Others
Functional Role
Others
Job Description
WALK-IN DRIVE | Customer Support Executive | GURUGRAM | IMMEDIATE JOINING Walk-in Address: Ground Floor, Plot No. 484-485, Cyber...
Show full description
Report this listing
H
HR Service Jobs
BPO Voice Process - Night Shift Jobs in Delhi
HR Service Jobs • New Delhi, Delhi • via The Elite Job
7 hours ago
$20–$30 an hour
Full–time and Part-time
Apply directly on The Elite Job
Apply on Talents Jobs
Job description
Job Summary
HR Service Jobs is seeking dedicated and motivated professionals for our BPO Voice Process in a Night Shift capacity. This role offers a dynamic and fast-paced work environment with the opportunity to grow and develop within the organization. If you have a passion for customer service and excellent communication skills, this is the perfect opportunity to make an impact with a global leader in the BPO industry.
Key Responsibilities
• *
Handle inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues.
• *
Maintain high standards of customer service and support in every interaction, ensuring customer satisfaction.
• *
Achieve performance targets including call quality, call handling time, and customer satisfaction.
• *
Document call details and customer interactions accurately and efficiently.
• *
Maintain a positive and professional demeanor while interacting with customers.
• *
Follow standard operating procedures to ensure consistent, quality service delivery.
• *
Collaborate with team members to meet or exceed team goals and key performance indicators (KPIs).
• Required Skills and Qualifications
• *
Strong verbal and written communication skills in English (knowledge of additional languages is a plus).
• *
Ability to work in a night shift environment and manage time effectively.
• *
Basic computer skills, including proficiency with MS Office and CRM systems.
• *
Ability to handle difficult situations and resolve customer complaints with professionalism and empathy.
• *
Excellent listening skills, with an attention to detail and ability to multitask.
• *
High school diploma or equivalent (Graduation preferred).
• Experience
• *
Minimum of 6 months of experience in a customer service role, preferably in a BPO or call center environment.
• *
Experience working in a night shift or handling international calls is a plus.
• *
Freshers with excellent communication skills are also encouraged to apply.
• Working Hours
• *
Night shift (timings: 8:00 PM to 5:00 AM, Monday to Friday).
• *
Flexibility for weekend shifts as required.
• *
5 days working with 2 weekly offs.
• Knowledge, Skills, and Abilities
• *
Strong customer service orientation and a desire to help others.
• *
Excellent communication, both verbal and written, with a professional and courteous phone manner.
• *
Ability to handle high-pressure situations and prioritize tasks effectively.
• *
Flexibility and adaptability to changes in processes and workflows.
• *
Strong problem-solving skills, with a proactive approach to resolving customer issues.
• *
Self-motivated and able to work independently in a remote environment.
• Benefits
• *
Competitive salary and performance-based incentives.
• *
Health insurance and wellness programs.
• *
Paid time off and national holidays.
• *
Career development opportunities and training programs.
• *
Friendly and collaborative work culture.
• *
Employee engagement initiatives and rewards programs.
• *
Opportunity to work with a global team and exposure to international clients.
• Why Join HR Service Jobs?
• *
Be part of a fast-growing, innovative company that values its employees.
• *
Enjoy a supportive work environment with opportunities for professional growth and advancement.
• *
Work with a diverse team in a collaborative setting, where your contributions are valued.
• *
Competitive compensation and performance incentives.
• *
Gain exposure to international clients and develop valuable industry skills.
Customer Support Executive | 70% Chat + 30% Voice | Domestic Process (0 - 31yrs)
Apna • Delhi • via Indeed
8 hours ago
₹15K–₹22K a month
Full–time
No Degree Mentioned
Apply on Indeed
Job description
Company Name:
Apna (On behalf of Cogenthub Private Limited)
Job Title
Customer Support Executive | 70% Chat + 30% Voice | Domestic Process
Organisation Type
Company
Sector
Other Service Activities
Functional Area
Others
Functional Role
Others
Job Description
WALK-IN DRIVE | Customer Support Executive | GURUGRAM | IMMEDIATE JOINING Walk-in Address: Ground Floor, Plot No. 484-485, Cyber...
Show full description
Report this listing
H
HR Service Jobs
BPO Voice Process - Night Shift Jobs in Delhi
HR Service Jobs • New Delhi, Delhi • via The Elite Job
7 hours ago
$20–$30 an hour
Full–time and Part-time
Apply directly on The Elite Job
Apply on Talents Jobs
Job description
Job Summary
HR Service Jobs is seeking dedicated and motivated professionals for our BPO Voice Process in a Night Shift capacity. This role offers a dynamic and fast-paced work environment with the opportunity to grow and develop within the organization. If you have a passion for customer service and excellent communication skills, this is the perfect opportunity to make an impact with a global leader in the BPO industry.
Key Responsibilities
• *
Handle inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues.
• *
Maintain high standards of customer service and support in every interaction, ensuring customer satisfaction.
• *
Achieve performance targets including call quality, call handling time, and customer satisfaction.
• *
Document call details and customer interactions accurately and efficiently.
• *
Maintain a positive and professional demeanor while interacting with customers.
• *
Follow standard operating procedures to ensure consistent, quality service delivery.
• *
Collaborate with team members to meet or exceed team goals and key performance indicators (KPIs).
• Required Skills and Qualifications
• *
Strong verbal and written communication skills in English (knowledge of additional languages is a plus).
• *
Ability to work in a night shift environment and manage time effectively.
• *
Basic computer skills, including proficiency with MS Office and CRM systems.
• *
Ability to handle difficult situations and resolve customer complaints with professionalism and empathy.
• *
Excellent listening skills, with an attention to detail and ability to multitask.
• *
High school diploma or equivalent (Graduation preferred).
• Experience
• *
Minimum of 6 months of experience in a customer service role, preferably in a BPO or call center environment.
• *
Experience working in a night shift or handling international calls is a plus.
• *
Freshers with excellent communication skills are also encouraged to apply.
• Working Hours
• *
Night shift (timings: 8:00 PM to 5:00 AM, Monday to Friday).
• *
Flexibility for weekend shifts as required.
• *
5 days working with 2 weekly offs.
• Knowledge, Skills, and Abilities
• *
Strong customer service orientation and a desire to help others.
• *
Excellent communication, both verbal and written, with a professional and courteous phone manner.
• *
Ability to handle high-pressure situations and prioritize tasks effectively.
• *
Flexibility and adaptability to changes in processes and workflows.
• *
Strong problem-solving skills, with a proactive approach to resolving customer issues.
• *
Self-motivated and able to work independently in a remote environment.
• Benefits
• *
Competitive salary and performance-based incentives.
• *
Health insurance and wellness programs.
• *
Paid time off and national holidays.
• *
Career development opportunities and training programs.
• *
Friendly and collaborative work culture.
• *
Employee engagement initiatives and rewards programs.
• *
Opportunity to work with a global team and exposure to international clients.
• Why Join HR Service Jobs?
• *
Be part of a fast-growing, innovative company that values its employees.
• *
Enjoy a supportive work environment with opportunities for professional growth and advancement.
• *
Work with a diverse team in a collaborative setting, where your contributions are valued.
• *
Competitive compensation and performance incentives.
• *
Gain exposure to international clients and develop valuable industry skills.
💡 Quick Summary
Seeking a career-building opportunity? The BPO Voice Process - Night Shift Jobs in Delhi position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
