Branch Operations Manager (Location : Th...MFT7432 Retail BankingCity - Thanjavur Required Experience 3 - 9 Years Posted On 11 Nov 2024 Basic Section No. Of Openings 10 Grade NA1 Designation Others Closing Date 31 Mar 2024 Organisational Organisation CSB Bank Organization Unit Retail & SME (Business And Risk), Operations & IT Sub Org Unit 1 Retail Banking Sub Org Unit 2 Others Sub Org Unit 3 Others Sub Org Unit 4 Others Sub Org Unit 5 Others Sub Org Unit 6 Others Branch/Department Code 950 Branch/Department Name Head Office Country India Geographic Zone South State Tamilnadu City Thanjavur Worksite City - Thanjavur Worksite Code Generic - Thanjavur Skills Skill RETAIL BANKING BRANCH OPERATIONS CUSTOMER SERVICE CROSS SELLING Minimum Qualification ANY GRADUATION CERTIFICATION No data available Working Language No data available Job Description Job Role: Branch Operations Manager Job Purpose To head branch operations ensuring top of the line customer service and customer engagements Functional Responsibilities To ensure customer service standards are met and minimize customer complaints and escalations Deepen customer engagements and ensure revenue is maximized by cross sell and upsell Ensure smooth operations of the branch at all times Ensure branch adheres to the highest standards of compliance Ensure branch upkeep in terms of physical and IT infrastructure