Job Description
APS 6 - $99,734 - $112,044 per annum plus superannuation
ICT Services Division
Canberra, ACT
ICT Strategy and Design is looking for a Business Analyst to support us in uplifting current processes and finding new ways of working. Could you be the help we need to improve the way we deliver ICT services?
Why YOU are important to us and what impact will you have on the ICT Services Division and the departments’ goal.
The ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively 24/7. We manage ICT systems that support collaboration, innovation, and service delivery across Australia. Our goal is to provide a reliable ICT environment that empowers staff to focus on outcomes, and operational excellence. By continuously improving our platforms and tools, we help the department stay connected, and future ready.
We deliver ICT capabilities that support the department’s operations and align with modern ways of working. Our team ensures that ICT services are reliable, secure, and responsive to business needs. We work closely with other areas to enable seamless collaboration, efficient workflows, and continuous improvement. By providing the right tools and support, we help staff stay productive and connected, ensuring the department can deliver its services effectively and seamlessly.
As a Business Analyst, you will be responsible for supporting the implementation of the ICT Demand Management Practice, including defining the ICT service offering, project prioritisation, and analysis of current processes and development of future state. The role will be required to engage with fast paced and multi-threaded environments and be prepared to adapt and use their skills to reach solutions.
The role will be supported by technical staff, program managers, and Senior Executive to position the role for success.
This is where you play an important role.
As the Business Analyst, you will:
apply appropriate business analyst techniques to the research required
work with ICT service delivery teams to document current state business processes
undertake detailed gap analysis to identify opportunities for improvement and develop remediation plans
undertake work required to support the creation of service definitions and categorisations required in the ICT service offering
undertake analysis and design work required for the successful implementation of a project prioritisation framework and related tooling
support the department to prepare for and commence ICT service transition to new operating model requirements
provide guidance, support, and capability uplift to other team members
perform any other reasonable duties as directed by Program leadership.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Knowledge and experience:
Extensive experience using multiple business analysis techniques and skills from various methodologies.
Experience working in an Agile and Iterative development approaches.
Experience and/or demonstrated understanding of activities required in the preparation work for new or changed services to meet defined needs.
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
ICT Services Division
Canberra, ACT
ICT Strategy and Design is looking for a Business Analyst to support us in uplifting current processes and finding new ways of working. Could you be the help we need to improve the way we deliver ICT services?
Why YOU are important to us and what impact will you have on the ICT Services Division and the departments’ goal.
The ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively 24/7. We manage ICT systems that support collaboration, innovation, and service delivery across Australia. Our goal is to provide a reliable ICT environment that empowers staff to focus on outcomes, and operational excellence. By continuously improving our platforms and tools, we help the department stay connected, and future ready.
We deliver ICT capabilities that support the department’s operations and align with modern ways of working. Our team ensures that ICT services are reliable, secure, and responsive to business needs. We work closely with other areas to enable seamless collaboration, efficient workflows, and continuous improvement. By providing the right tools and support, we help staff stay productive and connected, ensuring the department can deliver its services effectively and seamlessly.
As a Business Analyst, you will be responsible for supporting the implementation of the ICT Demand Management Practice, including defining the ICT service offering, project prioritisation, and analysis of current processes and development of future state. The role will be required to engage with fast paced and multi-threaded environments and be prepared to adapt and use their skills to reach solutions.
The role will be supported by technical staff, program managers, and Senior Executive to position the role for success.
This is where you play an important role.
As the Business Analyst, you will:
apply appropriate business analyst techniques to the research required
work with ICT service delivery teams to document current state business processes
undertake detailed gap analysis to identify opportunities for improvement and develop remediation plans
undertake work required to support the creation of service definitions and categorisations required in the ICT service offering
undertake analysis and design work required for the successful implementation of a project prioritisation framework and related tooling
support the department to prepare for and commence ICT service transition to new operating model requirements
provide guidance, support, and capability uplift to other team members
perform any other reasonable duties as directed by Program leadership.
Please note that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.
Our ideal candidate will have:
Knowledge and experience:
Extensive experience using multiple business analysis techniques and skills from various methodologies.
Experience working in an Agile and Iterative development approaches.
Experience and/or demonstrated understanding of activities required in the preparation work for new or changed services to meet defined needs.
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
💡 Quick Summary
Seeking a career-building opportunity? The Business Analyst position is now open for candidates interested in the Operations Executive Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
