Job Description
Job Title: Business Analyst, Change Management & Production Support
Location: *This position is hybrid and located in Mississauga Ontario (Greater Toronto Area)
Who is Just Energy?
For over 20 years, Just Energy has been a retail energy provider specializing in electricity and natural gas commodities and bring energy efficient solutions and renewable energy options to customers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy and Tara Energy.
Just Energy is a member of the IGS Energy group of companies. Visit our website to learn more: www.justenergy.com.
Job Summary
The Business Analyst plays an integral role in our strategic and operational capability at Just Energy. The Business Analyst works as part of a service group who act as a resource base for all functional areas of the company. This in turn enables Analysts to gain exposure to many areas of Just Energy’s business and develop a broad-based experience that prepares them for a variety of other growth-oriented roles in the company.
The successful candidate will need strong SQL and analytical skills, initiative, and the ability to work collaboratively with business partners. The successful candidate will have a blend of highly analytical skills, proficiency in systems with a view to full automation and soft skills to work with business partners.
This role will require the Business Analysts to lead or participate in projects such as technology upgrades, system migrations, and business process improvement initiatives. Cross functionally, the position works with the Sales, Sales Operations, Pricing, Regulatory, Legal, Customer Service, and Operations teams to coordinate and ensure assignments are executed successfully. This role is highly visible across the company and will require a driven leader to work in a fast-paced and dynamic environment.
Responsibilities
• Partner with cross-functional teams to support product launches, including setup, billing configurations, and operational readiness
• Gather, analyze, and document business requirements; prepare BRDs and process flows for stakeholder approval
• Lead system enhancements and process improvement initiatives from planning through implementation
• Ensure all initiatives follow defined processes, standards, and governance frameworks
• Identify opportunities for automation and operational efficiency
• Support user acceptance testing (UAT), implementation, and post-launch validation
• Communicate project updates, risks, and outcomes clearly to stakeholders, including leadership
• Perform ad-hoc reporting, data analysis, and process documentation to support decision-making
• Design and document new or enhanced processes and lead knowledge transfer sessions to ensure smooth transition to core functional teams post-release
• Provide support for product-related production issues as needed, ensuring timely resolution and minimal business impact.
• Perform other duties as assigned
Requirements
• Quick learner with strong logical and analytical thinking
• Strong stakeholder management skills with the ability to influence and align cross-functional teams
• Experience gathering business requirements and preparing BRDs
• Knowledge of business process frameworks and adherence to established standards
• Ability to manage multiple projects and competing priorities in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills for diverse audiences
• Collaborative, adaptable, and comfortable working in evolving business environments
• Strong SQL skills required; database experience is a plus
Years of Experience:
• 2-4 years of experience in a business analysis, change management, or operations role
• Some experience of retail gas and/or electric industry experience is preferred.
Education:
• Bachelor’s Degree in Business Administration Computer Science, Engineering, or Information Systems or equivalent combination of education and experience
• PMP certification is a plus
Technology Requirements:
• Intermediate to advanced SQL and Power BI skills
• Advanced in MS Office (Word, Lucid, PowerPoint, Excel etc.)
• Billing systems exposure preferred
Compensation: $63,070 - $85, 140 CAD Annual *This range reflects base pay only. This role is also eligible for an annual incentive plan based on company & personal performance. Please note the compensation is listed in compliance with Ontario law and is specific to CA. It does not apply to similar roles based in the United States.
Benefits:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.
We offer:
• Competitive compensation
• Performance-based bonuses
• Comprehensive benefits package
• Hybrid Working Model
• Health and wellbeing tools and resources and more…
• Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.
Disclosures:
Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, ****** orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
Primary Location
CA-ON-Mississauga
Other Locations
US-TX-Houston
Job
Operations
Organization
Canada
Schedule
Regular
Shift
Standard
Employee Status
Entry Level
Job Type
Full-time
Job Level
Day Job
Travel
No
Location: *This position is hybrid and located in Mississauga Ontario (Greater Toronto Area)
Who is Just Energy?
For over 20 years, Just Energy has been a retail energy provider specializing in electricity and natural gas commodities and bring energy efficient solutions and renewable energy options to customers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy and Tara Energy.
Just Energy is a member of the IGS Energy group of companies. Visit our website to learn more: www.justenergy.com.
Job Summary
The Business Analyst plays an integral role in our strategic and operational capability at Just Energy. The Business Analyst works as part of a service group who act as a resource base for all functional areas of the company. This in turn enables Analysts to gain exposure to many areas of Just Energy’s business and develop a broad-based experience that prepares them for a variety of other growth-oriented roles in the company.
The successful candidate will need strong SQL and analytical skills, initiative, and the ability to work collaboratively with business partners. The successful candidate will have a blend of highly analytical skills, proficiency in systems with a view to full automation and soft skills to work with business partners.
This role will require the Business Analysts to lead or participate in projects such as technology upgrades, system migrations, and business process improvement initiatives. Cross functionally, the position works with the Sales, Sales Operations, Pricing, Regulatory, Legal, Customer Service, and Operations teams to coordinate and ensure assignments are executed successfully. This role is highly visible across the company and will require a driven leader to work in a fast-paced and dynamic environment.
Responsibilities
• Partner with cross-functional teams to support product launches, including setup, billing configurations, and operational readiness
• Gather, analyze, and document business requirements; prepare BRDs and process flows for stakeholder approval
• Lead system enhancements and process improvement initiatives from planning through implementation
• Ensure all initiatives follow defined processes, standards, and governance frameworks
• Identify opportunities for automation and operational efficiency
• Support user acceptance testing (UAT), implementation, and post-launch validation
• Communicate project updates, risks, and outcomes clearly to stakeholders, including leadership
• Perform ad-hoc reporting, data analysis, and process documentation to support decision-making
• Design and document new or enhanced processes and lead knowledge transfer sessions to ensure smooth transition to core functional teams post-release
• Provide support for product-related production issues as needed, ensuring timely resolution and minimal business impact.
• Perform other duties as assigned
Requirements
• Quick learner with strong logical and analytical thinking
• Strong stakeholder management skills with the ability to influence and align cross-functional teams
• Experience gathering business requirements and preparing BRDs
• Knowledge of business process frameworks and adherence to established standards
• Ability to manage multiple projects and competing priorities in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills for diverse audiences
• Collaborative, adaptable, and comfortable working in evolving business environments
• Strong SQL skills required; database experience is a plus
Years of Experience:
• 2-4 years of experience in a business analysis, change management, or operations role
• Some experience of retail gas and/or electric industry experience is preferred.
Education:
• Bachelor’s Degree in Business Administration Computer Science, Engineering, or Information Systems or equivalent combination of education and experience
• PMP certification is a plus
Technology Requirements:
• Intermediate to advanced SQL and Power BI skills
• Advanced in MS Office (Word, Lucid, PowerPoint, Excel etc.)
• Billing systems exposure preferred
Compensation: $63,070 - $85, 140 CAD Annual *This range reflects base pay only. This role is also eligible for an annual incentive plan based on company & personal performance. Please note the compensation is listed in compliance with Ontario law and is specific to CA. It does not apply to similar roles based in the United States.
Benefits:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.
We offer:
• Competitive compensation
• Performance-based bonuses
• Comprehensive benefits package
• Hybrid Working Model
• Health and wellbeing tools and resources and more…
• Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.
Disclosures:
Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, ****** orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.
Primary Location
CA-ON-Mississauga
Other Locations
US-TX-Houston
Job
Operations
Organization
Canada
Schedule
Regular
Shift
Standard
Employee Status
Entry Level
Job Type
Full-time
Job Level
Day Job
Travel
No
💡 Quick Summary
Seeking a career-building opportunity? The Business Analyst Change Management position is now open for candidates interested in the Operations Executive Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
