Business Improvement Specialist
Job details
Job description, work day and responsibilities
Full job description
Take hold of a monster opportunity and join our Member Operations team as a Business Improvement Specialist.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a The Business Improvement Specialist you’ll be responsible for leading and delivering a range of high visibility programs that optimise business capabilities and technology platforms for employees who support members directly (Member Operations), employers and advisers.
The role entails leading initiatives and achieving outcomes aligned with long term strategic objectives including those driven internally as well as providing guidance and training to team members on procedural and technical issues and supporting leaders with operational planning.
At the core of this role is delivering exceptional communication, support, continuous improvement, and change management to ensure the Member Operations team is equipped to support Australian Retirement Trust’s members and deliver quality services.
Day to day, you'll:
Represent the business across key programs aimed at enhancing the customer experience for employees, advisers, employers and members.
Responsible for the established system for identifying, reviewing and implementing process improvement ideas within Member Operations.
Be responsible for the prioritisation of process improvement ideas and the execution of prioritised ideas.
Role model and champion initiatives and proactively support the leadership team to work towards positive outcomes.
Contribute to a high-performing team of specialists who provide effective subject matter expertise to analyse and improve complex business problems. Identify risks and blockers to continuous improvement delivery and develop specific plans that mitigate or address risks and blockers.
Utilise appropriate communication channels within the business including town halls, weekly updates, HivePro and any ad hoc communications.
This role is permanent opportunity.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Strong understanding of Customer Service (superannuation) industry, environment and metrics and ability to apply the insight to deliver business success.
Demonstrated understanding and application of change management, leadership, motivation and adult learning principles.
Demonstrated high-level understanding of enabling technology and performance reporting that support business processes within Member Operations environment.
Sound business writing skills with the ability to update knowledge management systems.
Demonstrated ability to develop business plans for a commercially oriented service delivery organisation and the ability to plan, organise and prioritise work resources to meet goals and agreed quality standards.
Strong business acumen, with the ability to deliver within a changing environment and developing strategies.
About us
Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday, 2 February 2025.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
Company address
You will be redirected to another website to apply. Offer ID: #1010204, Published: 5 days ago, Company registered: 8 months ago
