Job Description
Department of Customer Service
Reference number
req49859
Occupation
Administration and Clerical
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$113,574 - $125,720 per annum plus super annuation
Closing date
25 March 2026 at 10:00am
Business Operations Coordinator
Play a key role in driving smooth, efficient operations across our team at SafeWork.
Clerk Grade 7/8 with a salary range of $113,574 to $125,720 plus superannuation.
Ongoing full-time role based in Parramatta with flexible working arrangements in place.
About us
SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation.
About the role:
We’re looking for a proactive and organised Business Operations Coordinator to help keep our operations running smoothly and to agreed standards. In this role, you'll oversee and deliver high‑quality business, administrative and support services that enable efficient day‑to‑day operations across the division. The position coordinates fleet, uniform and body worn video cameras end-to-end processes for SafeWork NSW staff liaising with multiple stakeholders and analysing process and system improvements. The role requires the movement of motor vehicles, mostly from the Parramatta office.
You will:
Work predominantly in fleet management and fleet-based IT programs.
Coordinate and oversee business, administrative and support services to meet operational needs.
Prepare accurate, high‑quality documents that meet organisational standards and deadlines.
Manage complex or sensitive enquiries, including escalations, ensuring issues are resolved effectively.
Review, improve and implement administrative systems, processes and policies to maintain compliance and best practice.
Collect, analyse and report on business unit performance data, recommending improvements in efficiency, cost management and service delivery.
Coach staff on policies, procedures and business systems to build capability and support consistent operations.
Build strong relationships with internal and external stakeholders through effective communication and collaboration.
Stay across relevant policies, trends and challenges to identify innovative solutions and contribute to a best practice business support function.
To learn more about the role, please
About You:
You’ll bring:
Strong coordination and organisational skills, with experience delivering high‑quality support in complex or fast‑paced environments.
Excellent written and verbal communication skills, with the ability to handle sensitive matters and engage confidently with stakeholders.
A continuous improvement mindset and the ability to identify and implement practical process enhancements.
Solid capability with business systems and reporting, along with the ability to coach others.
Sound judgement, discretion and a customer‑centric approach to your work.
Previous demonstrated experience in fleet coordination.
This role also requires a valid Australian Class C Driver’s Licence.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter (max. 2 pages) and resume (max. 5 pages) outlining your capabilities and experience relevant to the role along with your motivation in applying for the role.
Application closing date: Wednesday 25 March 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
Reference number
req49859
Occupation
Administration and Clerical
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$113,574 - $125,720 per annum plus super annuation
Closing date
25 March 2026 at 10:00am
Business Operations Coordinator
Play a key role in driving smooth, efficient operations across our team at SafeWork.
Clerk Grade 7/8 with a salary range of $113,574 to $125,720 plus superannuation.
Ongoing full-time role based in Parramatta with flexible working arrangements in place.
About us
SafeWork NSW is the state’s workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation.
About the role:
We’re looking for a proactive and organised Business Operations Coordinator to help keep our operations running smoothly and to agreed standards. In this role, you'll oversee and deliver high‑quality business, administrative and support services that enable efficient day‑to‑day operations across the division. The position coordinates fleet, uniform and body worn video cameras end-to-end processes for SafeWork NSW staff liaising with multiple stakeholders and analysing process and system improvements. The role requires the movement of motor vehicles, mostly from the Parramatta office.
You will:
Work predominantly in fleet management and fleet-based IT programs.
Coordinate and oversee business, administrative and support services to meet operational needs.
Prepare accurate, high‑quality documents that meet organisational standards and deadlines.
Manage complex or sensitive enquiries, including escalations, ensuring issues are resolved effectively.
Review, improve and implement administrative systems, processes and policies to maintain compliance and best practice.
Collect, analyse and report on business unit performance data, recommending improvements in efficiency, cost management and service delivery.
Coach staff on policies, procedures and business systems to build capability and support consistent operations.
Build strong relationships with internal and external stakeholders through effective communication and collaboration.
Stay across relevant policies, trends and challenges to identify innovative solutions and contribute to a best practice business support function.
To learn more about the role, please
About You:
You’ll bring:
Strong coordination and organisational skills, with experience delivering high‑quality support in complex or fast‑paced environments.
Excellent written and verbal communication skills, with the ability to handle sensitive matters and engage confidently with stakeholders.
A continuous improvement mindset and the ability to identify and implement practical process enhancements.
Solid capability with business systems and reporting, along with the ability to coach others.
Sound judgement, discretion and a customer‑centric approach to your work.
Previous demonstrated experience in fleet coordination.
This role also requires a valid Australian Class C Driver’s Licence.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter (max. 2 pages) and resume (max. 5 pages) outlining your capabilities and experience relevant to the role along with your motivation in applying for the role.
Application closing date: Wednesday 25 March 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
💡 Quick Summary
Seeking a career-building opportunity? The Business Operations Coordinator position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.