Job Description
Roles & Responsibilities:
• Answering calls from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization's service and product information.
• Processing forms, orders, and applications requested by the customers.
Skill Set Required:
• Minimum level of German certification - B2.
• Having a voice process experience is preferred.
• Good oral and written ability in German.
• Excellent listening and interpersonal skills.
• High customer service orientation.
• Excellent communication skill for phone calls.
• Answering calls from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization's service and product information.
• Processing forms, orders, and applications requested by the customers.
Skill Set Required:
• Minimum level of German certification - B2.
• Having a voice process experience is preferred.
• Good oral and written ability in German.
• Excellent listening and interpersonal skills.
• High customer service orientation.
• Excellent communication skill for phone calls.
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Agent position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.