Job Description
Roles & Responsibilities :
• Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound)
• Email response monitoring & resolution
• SNS complaint registration in Sales force & resolution
• Training for Tele Callers on New Product updated & Launches
• Product Knowledge test & Scenario based test for FTE
• Certification of New Joiner- Tele callers
• Motivation & recognition program for tele callers
• Lead management system (Generation of Opportunity from open lead / 3rd party database)
• Outbound tele calling survey conduct on customer database Need based
• Work to enhance the call center efficiency & productivity.
Skill Sets :
• 5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience. • Energetic, self-motivated, service attitude, good planner & strong implementer • Analytical skills, industry awareness & excellent communication & listening skills • Good interpersonal skills in terms of dealer management, staff handling & customer grievance management • Good presentation skills & proficiency in MS Office Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA
• Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound)
• Email response monitoring & resolution
• SNS complaint registration in Sales force & resolution
• Training for Tele Callers on New Product updated & Launches
• Product Knowledge test & Scenario based test for FTE
• Certification of New Joiner- Tele callers
• Motivation & recognition program for tele callers
• Lead management system (Generation of Opportunity from open lead / 3rd party database)
• Outbound tele calling survey conduct on customer database Need based
• Work to enhance the call center efficiency & productivity.
Skill Sets :
• 5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience. • Energetic, self-motivated, service attitude, good planner & strong implementer • Analytical skills, industry awareness & excellent communication & listening skills • Good interpersonal skills in terms of dealer management, staff handling & customer grievance management • Good presentation skills & proficiency in MS Office Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Operation Management & Training position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
