Case Manager

Full job description
Primary Details
Time Type: Full time
Worker Type: Employee
Location: Darwin, NT
Type: 12 month fixed term contract
Happy to talk flexible working
The opportunity
We currently have a permanent full-time opportunity to join our Workers Compensation Claims Business as a Case Manager. In this role, you will play an integral part in providing superior claims service, determining proper policy coverage to conclude, investigate, and evaluate assigned cases.
As a Case Manager you will take pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change, and resilient when facing challenges.
Your new role
Face-to-face contact with stakeholders through case conferencing, claims reviews and on-site visits.
You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database.
Provide support and guidance to injured people throughout their claim.
Build and maintain strong relationships with customers.
Work in a fast-paced and dynamic work environment; and
Provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives.
About you
To be successful in this role, you will have:
A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims.
An engaging and courteous phone manner with the ability to type and talk concurrently.
The ability to build rapport and provide timely solutions and recommendations with diverse customers.
Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment.
Strong computer and numeracy skills with the ability to pick up new systems quickly.
Previous experience in customer service, administration and/or operational roles
An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all area.

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen! #QBEletsmakeithappen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021

APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 07/08/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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