Case Manager

Full job description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
Join our claims team in Sydney in Emergency Services under Police, Fire or Health. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.
This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home.
YOUR RESPONSIBILITIES
Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey
ABOUT YOU
Allied Health background with experience in customer service is highly desirable
Ability to work well within a team and thrive in a fast-paced environment
Passion for helping people and can handle challenging conversations
Proactive, self-motivated and can think creatively when engaging with stakeholders
Empathetic, resilient and ability to work well under pressure
You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer/client
WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
 

New Zealand
Auckland
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