Job Description
Full job description
THE ROLE
Case practice support workers are an integral part of the child protection workforce providing a range of case support tasks for clients in the Child Protection program. As a case practice support worker, you will supervise access visits between children and their families, transport children to services and provide in home support to families.
The transportation of children is a requirement of this role, as such a valid driver's licence and willingness to travel, including in country regions is essential. There may be the requirement to work overnight and, travel in evenings and early mornings. On occasions, additional hours may be required, including weekends to ensure the wellbeing of children.
You will possess an understanding of Aboriginal culture and demonstrate an understanding of the legislative, policy and practice requirements relating to Aboriginal children, families, and communities, including the Aboriginal Child Placement Principle and the programs and initiatives that support its implementation in child protection practice.
ACCOUNTABILITIES INCLUDE
Critical assessment and reflection
Accurate reporting; maintains accurate and complete records of work activities in line with legislative departmental security and privacy policies.Prepares case notes and correspondence for colleagues to consider.
Engaging others
Child-centred and family-focused relationship-based practice: Facilitates supervision, access visits and family contact sessions in line with best practice principles and legislative requirements. Seeks guidance and consultation from the team manager and other senior staff. Applies and adheres to statutory frameworks.
Delivering results
Business operations: Records information using the appropriate departmental systems (such as the Client Relationship Information System – CRIS). Uses IT and web-based applications as required, and in line with departmental guidelines and privacy principles. Seeks guidance from the supervisor, team manager and other team members when unsure of appropriate action
Please open the position description to read more.
COVID-1+ VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-1+ vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2026, DFFH does not require evidence of COVID-1+ vaccination status.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
THE ROLE
Case practice support workers are an integral part of the child protection workforce providing a range of case support tasks for clients in the Child Protection program. As a case practice support worker, you will supervise access visits between children and their families, transport children to services and provide in home support to families.
The transportation of children is a requirement of this role, as such a valid driver's licence and willingness to travel, including in country regions is essential. There may be the requirement to work overnight and, travel in evenings and early mornings. On occasions, additional hours may be required, including weekends to ensure the wellbeing of children.
You will possess an understanding of Aboriginal culture and demonstrate an understanding of the legislative, policy and practice requirements relating to Aboriginal children, families, and communities, including the Aboriginal Child Placement Principle and the programs and initiatives that support its implementation in child protection practice.
ACCOUNTABILITIES INCLUDE
Critical assessment and reflection
Accurate reporting; maintains accurate and complete records of work activities in line with legislative departmental security and privacy policies.Prepares case notes and correspondence for colleagues to consider.
Engaging others
Child-centred and family-focused relationship-based practice: Facilitates supervision, access visits and family contact sessions in line with best practice principles and legislative requirements. Seeks guidance and consultation from the team manager and other senior staff. Applies and adheres to statutory frameworks.
Delivering results
Business operations: Records information using the appropriate departmental systems (such as the Client Relationship Information System – CRIS). Uses IT and web-based applications as required, and in line with departmental guidelines and privacy principles. Seeks guidance from the supervisor, team manager and other team members when unsure of appropriate action
Please open the position description to read more.
COVID-1+ VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-1+ vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2026, DFFH does not require evidence of COVID-1+ vaccination status.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
💡 Quick Summary
Seeking a career-building opportunity? The Case Practice Support Worker position is now open for candidates interested in the Government Job Alert sector. This role in Wangaratta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
