Job Description
Case Worker - Community Programs
Aitkenvale QLD 4814, Australia Req #11824
Thursday, 1+ December 2026
Maximum term positions
1 full time position until 30 June 2026
1 full time position until 30 June 2026
Based in Aitkenvale
About the role
The Street to Home Program supports people who are sleeping rough or experiencing chronic homelessness in the Townsville area, to move into stable long-term housing. The program is based on a case management model to help clients to make long term life-style changes so they can successfully participate in the community life, education, and employment where appropriate.
The Case Worker provides mobile, outreach and centre-based case management support to individuals and families experiencing vulnerabilities in Townsville. You will conduct holistic assessments using the strengths and needs assessment framework to ensure the promotion of social inclusion, human rights, participation and consumer choice. You will work with other agencies and organisations in a collaborative approach to source appropriate support for clients.
In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.
What you will bring
Sound casework support and case management experience including holistic assessment of client needs and development of case plans
Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
Well-developed interpersonal and written communication skills
Strong computer literacy skills, including Microsoft office
Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
Mandatory requirements for this role
Valid Queensland – Employee Working with Children Check
Australian Driver Licence
Benefits that act for you, while you act for humanity
Financial Wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,+00 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
Career Development: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $85,145.84 FTE + superannuation + salary packaging.
For additional enquiries, please contact Janelle Bullman on 07 3367 4738 for a confidential discussion.
Applications close: 1+th January 2026Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.
While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.
Job Ref #: 11824
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and ****** orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Other details
Job family Case Management
Job function Individual Contributor
Pay type Salary
Apply now
Aitkenvale QLD 4814, Australia Req #11824
Thursday, 1+ December 2026
Maximum term positions
1 full time position until 30 June 2026
1 full time position until 30 June 2026
Based in Aitkenvale
About the role
The Street to Home Program supports people who are sleeping rough or experiencing chronic homelessness in the Townsville area, to move into stable long-term housing. The program is based on a case management model to help clients to make long term life-style changes so they can successfully participate in the community life, education, and employment where appropriate.
The Case Worker provides mobile, outreach and centre-based case management support to individuals and families experiencing vulnerabilities in Townsville. You will conduct holistic assessments using the strengths and needs assessment framework to ensure the promotion of social inclusion, human rights, participation and consumer choice. You will work with other agencies and organisations in a collaborative approach to source appropriate support for clients.
In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.
What you will bring
Sound casework support and case management experience including holistic assessment of client needs and development of case plans
Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
Well-developed interpersonal and written communication skills
Strong computer literacy skills, including Microsoft office
Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
Mandatory requirements for this role
Valid Queensland – Employee Working with Children Check
Australian Driver Licence
Benefits that act for you, while you act for humanity
Financial Wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,+00 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
Career Development: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $85,145.84 FTE + superannuation + salary packaging.
For additional enquiries, please contact Janelle Bullman on 07 3367 4738 for a confidential discussion.
Applications close: 1+th January 2026Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.
While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.
Job Ref #: 11824
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and ****** orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Other details
Job family Case Management
Job function Individual Contributor
Pay type Salary
Apply now
💡 Quick Summary
Seeking a career-building opportunity? The Case Worker - Community Programs position is now open for candidates interested in the Government Job Alert sector. This role in Abergowrie offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
