Job Description
The Department of Transport and Main Roads (TMR) is seeking a motivated Casual Assistant Operations Officer to join our Regional Operations team in Townsville. This role supports the delivery of passenger and school transport services, helping to connect Queensland communities through safe, reliable, and inclusive transport solutions.
Key Responsibilities
Provide frontline customer service, assisting with enquiries, complaints and guidance.
Process transport applications, maintain accurate records, and ensure compliance with policies.
Collaborate with team members and stakeholders to ensure smooth operations.
Interpret and apply legislation, policies, and procedures in daily tasks.
Demonstrate professionalism, ethical behaviour, and a commitment to continuous improvement.
About You
We're looking for someone with:
Strong communication skills and attention to detail.
The ability to manage competing priorities and work collaboratively.
Adaptability to learn new systems and processes quickly.
A proactive and problem-solving mindset.
Requirements
Criminal History Check: Required prior to appointment.
Driver Licence: A C class licence is desirable but not mandatory.
Why Join TMR?
At TMR, we're committed to creating Connected Communities in a Sustainable, Thriving, and Inclusive Queensland. Benefits include:
Inclusive Workplace: We value diversity and encourage applications from all backgrounds, including Aboriginal peoples and Torres Strait Islander peoples.
Career Development: Opportunities to grow and advance your skills.
Work-Life Balance: Flexible arrangements to support your needs.
Meaningful Impact: Contribute to essential transport services that connect communities.
Commitment to Reconciliation: Partnering with Aboriginal peoples and Torres Strait Islander peoples to build mutual respect and recognition.
How to Apply
Applicants must review the role description and provide responses to the questions provided.
Submit the following:
A current CV or resume (max three pages).
A written response (max two pages) addressing:
A time you applied a policy or guideline at work.
How you managed competing priorities.
A situation where you assisted your team and the outcome.
How you quickly learned a new system or process.
Include the job ad reference number QLD/684859/26 and submit your application by the closing date.
Contact Information
For more details, contact:
Jeff Gregory
Acting Manager (Passenger Transport Operations)
Phone: 07 4758 7515
Join Us Today!
If you're passionate about customer service, teamwork, and making a difference, apply now for the Casual Assistant Operations Officer role at TMR. Together, we'll create connected communities and a thriving Queensland.
Applications to remain current for 12 months.
Job Ad Reference: QLD/684859/26
Closing Date: Wednesday, 22 April 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.
Key Responsibilities
Provide frontline customer service, assisting with enquiries, complaints and guidance.
Process transport applications, maintain accurate records, and ensure compliance with policies.
Collaborate with team members and stakeholders to ensure smooth operations.
Interpret and apply legislation, policies, and procedures in daily tasks.
Demonstrate professionalism, ethical behaviour, and a commitment to continuous improvement.
About You
We're looking for someone with:
Strong communication skills and attention to detail.
The ability to manage competing priorities and work collaboratively.
Adaptability to learn new systems and processes quickly.
A proactive and problem-solving mindset.
Requirements
Criminal History Check: Required prior to appointment.
Driver Licence: A C class licence is desirable but not mandatory.
Why Join TMR?
At TMR, we're committed to creating Connected Communities in a Sustainable, Thriving, and Inclusive Queensland. Benefits include:
Inclusive Workplace: We value diversity and encourage applications from all backgrounds, including Aboriginal peoples and Torres Strait Islander peoples.
Career Development: Opportunities to grow and advance your skills.
Work-Life Balance: Flexible arrangements to support your needs.
Meaningful Impact: Contribute to essential transport services that connect communities.
Commitment to Reconciliation: Partnering with Aboriginal peoples and Torres Strait Islander peoples to build mutual respect and recognition.
How to Apply
Applicants must review the role description and provide responses to the questions provided.
Submit the following:
A current CV or resume (max three pages).
A written response (max two pages) addressing:
A time you applied a policy or guideline at work.
How you managed competing priorities.
A situation where you assisted your team and the outcome.
How you quickly learned a new system or process.
Include the job ad reference number QLD/684859/26 and submit your application by the closing date.
Contact Information
For more details, contact:
Jeff Gregory
Acting Manager (Passenger Transport Operations)
Phone: 07 4758 7515
Join Us Today!
If you're passionate about customer service, teamwork, and making a difference, apply now for the Casual Assistant Operations Officer role at TMR. Together, we'll create connected communities and a thriving Queensland.
Applications to remain current for 12 months.
Job Ad Reference: QLD/684859/26
Closing Date: Wednesday, 22 April 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.
💡 Quick Summary
Seeking a career-building opportunity? The Casual Assistant Operations Officer position is now open for candidates interested in the Government Job Alert sector. This role in Townsville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
