Job Description
Responsibilities:
• Answer calls professionally to provide information about products and services or obtain details of complaints.
• Analyze customers' individual needs & issues to address them effectively and on time.
• Offer ideas and insights to customers as a means of helping to improve their overall experience.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Take general feedback from customers in order to help build a better product or develop a new service or policy.
• Investigate customers' issues, and troubleshoot them effectively.
• Document recurring issues and create SOPs to overcome them in the future.
• Pass on feedback to the managers on important issues
• Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions, that are taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements:
• Strong English communication is a must
• A qualified graduate from any stream of studies
• Excellent computer & internet knowledge
• Hands-on MS office experience
• Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
• Excellent written and oral language skills
• You were born a multi-tasker
Job Type: Full-time
Salary: ₹15,000.00 - ₹25,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• Customer service: 1 year (Preferred)
• total work: 2 years (Preferred)
• Customer relationship management: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Speak with the employer
++1
• Answer calls professionally to provide information about products and services or obtain details of complaints.
• Analyze customers' individual needs & issues to address them effectively and on time.
• Offer ideas and insights to customers as a means of helping to improve their overall experience.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Take general feedback from customers in order to help build a better product or develop a new service or policy.
• Investigate customers' issues, and troubleshoot them effectively.
• Document recurring issues and create SOPs to overcome them in the future.
• Pass on feedback to the managers on important issues
• Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions, that are taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements:
• Strong English communication is a must
• A qualified graduate from any stream of studies
• Excellent computer & internet knowledge
• Hands-on MS office experience
• Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
• Excellent written and oral language skills
• You were born a multi-tasker
Job Type: Full-time
Salary: ₹15,000.00 - ₹25,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• Customer service: 1 year (Preferred)
• total work: 2 years (Preferred)
• Customer relationship management: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The CCE |Customer Care Executive position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
