Job Description
Provide prompt, professional, and friendly responses to customer inquiries via email,
live chat, and web-based contact forms.
Accurately diagnose customer issues and provide appropriate solutions or alternatives.
Maintain thorough and accurate records of customer interactions using our CRM or
ticketing system.
Customer Support Representative specializing in email, chat, and web-based support
Ensure follow-ups are conducted in a timely manner until resolution is achieved.
Identify recurring issues and contribute to the creation of FAQs, knowledge base
articles, and support documentation.
Meet or exceed KPIs related to response time, resolution time, and customer
satisfaction.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Rotational shift
UK shift
US shift
Application Question(s):
immediate joiner having experience in customer support even fresher can apply will god communication skills and ready for rotational shift . for night shift cab services will be provided , 5 days working
Education:
Higher Secondary(12th Pass) (Required)
Experience:
Customer service: 1 year (Required)
Language:
Hindi, English (Required)
Location:
Powai, Mumbai, Maharashtra (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
Work Location: In person
live chat, and web-based contact forms.
Accurately diagnose customer issues and provide appropriate solutions or alternatives.
Maintain thorough and accurate records of customer interactions using our CRM or
ticketing system.
Customer Support Representative specializing in email, chat, and web-based support
Ensure follow-ups are conducted in a timely manner until resolution is achieved.
Identify recurring issues and contribute to the creation of FAQs, knowledge base
articles, and support documentation.
Meet or exceed KPIs related to response time, resolution time, and customer
satisfaction.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Rotational shift
UK shift
US shift
Application Question(s):
immediate joiner having experience in customer support even fresher can apply will god communication skills and ready for rotational shift . for night shift cab services will be provided , 5 days working
Education:
Higher Secondary(12th Pass) (Required)
Experience:
Customer service: 1 year (Required)
Language:
Hindi, English (Required)
Location:
Powai, Mumbai, Maharashtra (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Chat Process Executive position is now open for candidates interested in the Admin Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
