Digital Marketing Specialist responsibilities include:

Responding to customer queries in a timely and accurate way, via phone, email or chat

Identifying customer needs and helping customers use specific features

Analyzing and reporting product malfunctions

Job brief

We are looking for a Digital Marketing Specialist to assist our customers .

Digital Marketing Specialist responsibilities include resolving customer queries, recommending solutions and guiding end users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific...