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Customer Care Executive

Place of work Work from home
Contract type All types
Start date -
Salary ₹15,000 - ₹35,000 a month

Job details

Job description, work day and responsibilities

Position Title: Customer Success Executive

Experience-0-3 year

Location: Ahmedabad (On-Site) (Local Candidates only

We are looking for a passionate Customer Success Executive to join our growing team. The ideal candidate should possess excellent communication skills in English, a customer-first attitude, and a desire to learn and grow in the field of customer service.

Job Description

Respond promptly to customer inquiries via phone, email, and chat platforms.
Guide customers on how to place, use product or service effectively.
Address and resolve customer issues and complaints with professionalism and empathy.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Collaborate effectively with internal teams to ensure timely resolution of customer concerns.
Follow up with customers to ensure their issues are satisfactorily resolved.
Identify and escalate priority issues as per company guidelines.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Requirements

0 to 1 Year of experience required.
Excellent verbal and written communication skills in English.
Strong problem-solving skills and ability to think on your feet.
Team player with a positive attitude and willingness to learn.
Basic computer knowledge; familiarity with CRM software is a plus.

The position is suitable for candidates with education

This position is suitable for fresh graduate
Company Name: baby organo
You will be redirected to another website to apply.
Apply on Website
Offer ID: #1286215, Published: 1 hour ago, Company registered: 2 days ago

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