Virtual Medical Assistant

Position: Virtual Medical Assistant (VMA) – US Healthcare Support Location: Remote (WFH) – India (Ahmedabad preferred) Work Hours: 5:30 PM – 3:00 AM IST (aligning with US time zones) Company: [Your Company Name] – A fast-growing HealthTech company supporting US doctors, clinics, and healthcare organizations

About the Role

We are looking for a Virtual Medical Assistant to support US-based healthcare professionals. The ideal candidate has strong English communication, experience in handling healthcare admin tasks, and the ability to work independently during US business hours.

Key Responsibilities

Manage patient scheduling, reminders, and follow-ups
Handle electronic health record (EHR/EMR) updates accurately
Support doctors with documentation, charting, and medical notes
Respond to patient queries via email, calls, or chat (as per compliance rules)
Assist in medical billing, coding basics, and insurance coordination (if trained)
Coordinate with pharmacies, labs, and diagnostic centers for orders/results
Provide daily reports/updates to doctors or US teams
Maintain confidentiality and follow HIPAA compliance guidelines
Key Requirements:

Graduate (Life Sciences, Nursing, Pharma background preferred but not mandatory)
Prior experience as a Medical Virtual Assistant / Healthcare BPO / Medical Transcriptionist is a strong plus
Excellent English communication (written + spoken)
Familiarity with EHR/EMR systems (Athenahealth, Kareo, eClinicalWorks, etc.) is an advantage
Strong multitasking, attention to detail, and client-facing confidence
Ability to work US night shift hours
Must have reliable internet and quiet work environment
What We Offer

Fully remote role (Work-from-home)
Opportunity to work with US doctors and healthcare startups
Training on EHR/EMR tools and compliance (HIPAA basics)
Career growth into Team Lead / Operations Manager roles in healthcare support