Job Description
1. Support & provide customer service via chats.
2. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction.
3. Taking care of after sales services.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Handle chats professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
7. Refer unresolved customer grievances or special requests to designated departments for further investigation.
2. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction.
3. Taking care of after sales services.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Handle chats professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
7. Refer unresolved customer grievances or special requests to designated departments for further investigation.
💡 Quick Summary
Seeking a career-building opportunity? The Chat Support Executive position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
