Job Description
About us:
The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities.
We promote equity and excellence by our commitment to respect, protect and promote human rights.
Our objectives are: a strong start for all children, every student realising their potential,fair and safe workplaces and communities, capable people delivering our vision.
Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student.
For more information about the department, please visit our website at www.qed.qld.gov.au
About the Role:
As a Claims Management Officer, you'll support the delivery of injury management services in order to help employees successfully return to work. You'll work closely with schools, external providers, and stakeholders to manage claims and improve outcomes.
Your day-to-day will include:
Providing claims management services including completing and managing paperwork for WorkCover and Income Protection claims
Entering leave on the Departments TSS (The Solution Series) payroll system
Liaising with stakeholders including WorkCover and income protection insurers
Processing claim related documentation and maintaining accurate records
Monitoring payments and reconciling claims
Supporting schools and teams with injury management processes
Identifying opportunities to improve systems and service delivery
Please view the role description for a full list of responsibilities.
What You'll Bring:
You don't need to know everything on day one, but you'll thrive if you have:
Strong organisational skills and attention to detail
Confidence managing competing priorities and deadlines
A customer-focused mindset with great communication skills
The ability to build relationships and work collaboratively
An interest in injury management, rehabilitation, or HR processes
Experience in administration, use of TSS (payroll system) claims, HR, or case management will be highly regarded.
Why join us?
Meaningful work - Support people through challenging times
Career pathways - Grow your career in HR, injury management or case management
Flexible work options - Flexible work arrangements available
Supportive team culture - Work with experienced professionals who value collaboration
Submit Your Application:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
Attach a 1-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities.
We promote equity and excellence by our commitment to respect, protect and promote human rights.
Our objectives are: a strong start for all children, every student realising their potential,fair and safe workplaces and communities, capable people delivering our vision.
Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student.
For more information about the department, please visit our website at www.qed.qld.gov.au
About the Role:
As a Claims Management Officer, you'll support the delivery of injury management services in order to help employees successfully return to work. You'll work closely with schools, external providers, and stakeholders to manage claims and improve outcomes.
Your day-to-day will include:
Providing claims management services including completing and managing paperwork for WorkCover and Income Protection claims
Entering leave on the Departments TSS (The Solution Series) payroll system
Liaising with stakeholders including WorkCover and income protection insurers
Processing claim related documentation and maintaining accurate records
Monitoring payments and reconciling claims
Supporting schools and teams with injury management processes
Identifying opportunities to improve systems and service delivery
Please view the role description for a full list of responsibilities.
What You'll Bring:
You don't need to know everything on day one, but you'll thrive if you have:
Strong organisational skills and attention to detail
Confidence managing competing priorities and deadlines
A customer-focused mindset with great communication skills
The ability to build relationships and work collaboratively
An interest in injury management, rehabilitation, or HR processes
Experience in administration, use of TSS (payroll system) claims, HR, or case management will be highly regarded.
Why join us?
Meaningful work - Support people through challenging times
Career pathways - Grow your career in HR, injury management or case management
Flexible work options - Flexible work arrangements available
Supportive team culture - Work with experienced professionals who value collaboration
Submit Your Application:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
Attach a 1-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
💡 Quick Summary
Seeking a career-building opportunity? The Claims Management Officer - Metropolitan North, HR Operations position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
