Job Description
All Customer Service Duties
Answering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.
Phoning shipments out to Agents/Consignees/Personal Effects
Liaise with Warehouse re Bond Checks and monitor them
Track & Trace
Missing cargo / Found cargo investigations
Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
Rotations set up
Training future Customer Service Staff
Skills, Experience and Licenses:
Current VIC Driver's License;
Previous experience in an Operational environment where SOP's were in place;
Intermediate computer skills;
Excellent communication skills – Verbal and Written;
High level of customer service skills;
Understands the importance of meeting Service Level Agreements (SLA's);
Excellent team player with a positive/can-do attitude;
Works in a Safe Manner at all times;
Reliable, trustworthy and has the ability to work independently.
Answering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.
Phoning shipments out to Agents/Consignees/Personal Effects
Liaise with Warehouse re Bond Checks and monitor them
Track & Trace
Missing cargo / Found cargo investigations
Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
Rotations set up
Training future Customer Service Staff
Skills, Experience and Licenses:
Current VIC Driver's License;
Previous experience in an Operational environment where SOP's were in place;
Intermediate computer skills;
Excellent communication skills – Verbal and Written;
High level of customer service skills;
Understands the importance of meeting Service Level Agreements (SLA's);
Excellent team player with a positive/can-do attitude;
Works in a Safe Manner at all times;
Reliable, trustworthy and has the ability to work independently.
💡 Quick Summary
Seeking a career-building opportunity? The Clerical Officer position is now open for candidates interested in the Admin Executive sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
