Job Description
Company Overview
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• SIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.">
• With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.">
• We deliver a superior experience that only a one-stop shop can provide.">
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About Us
">
We are a team that works globally to provide the best service locally. A company that is everything you need, everywhere you need it.
">
Our Mission
">
We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.
">
Culture
">
We bring together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.
">">
Job Description
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This role will report to Manager, Client Accounting.
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The Team Leader will mentor and lead a team managing and controlling the timely and accurate resolution of automation defects for customer expense claim processing for SIRVA multiple global clients, based on set guidelines and technology.
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The Team lead will ensure the PAS Customer team strictly follow process utilizing the Digital Policy Solution DPS and Rules Engine to process claims through automation, or manually audit customer claims using DPS for claims that will not go through automation.
">
The role will also be required to support team members on Internal customer enquiries regarding standard process and claim requests in an expedient and professional manner.
">
The role carries responsibility for high levels of attention to detail in a fast-paced environment.
">
The individual will also need to demonstrate a high level of focus to allocate transactional volume to a wide team ensuring strict SLAs are met and team members remain productive at all times.
">
Key Responsibilities:
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">
• Oversee the workload and priorities of other team members within the Expense management team.">
• Provide technical, accounting and auditing support in complex areas as required.">
• Cross functional support to ensure all updates are completed timely to achieve customer claims are processed to strict SLA TAT.">
• Support Manager with special projects including, but not limited to process improvements.">
• Responsibility for following customer claims audit controls & Approval process when supporting through manual creation or automation defect management.">
• Ensure all transactions are recorded accurately and timely and to strict client SLAs">
• Manage the team shared mailbox and.">
• Actively engage in the tasks and supervise the team as required.">
• Ability to multi-task and complete projects with limited supervision.">
• Data analysis to review Productivity and adherence to SLAs and Turnaround times of transactions.">
• Follow up on open queries with CX teams ensuring timely resolution to enhance the Customer Experience.">
• Resolve concerns and problems that are raised by other team members.">
• Liaising with other internal departments/teams to resolve questions.">
• Provide guidance to team, identify training gaps and work with the manager to address.">
• Ensure SOPs remain updated an accurate.">
">">
What You Bring To SIRVA
">
We are seeking a highly motivated and experienced professional to join our team as a Team Lead.
">
Requirements:
">
">
• Commerce/Business Graduate or equivalent combination of training and years of experience.">
• Relocation industry related job experience preferred.">
• Minimum of 6+ years of accounts payable or related experience including resolving complex issues.">
• Minimum of 2+ years of people management experience.">
• Experience of supervising other staff and managing team workloads skills and abilities.">
• Knowledge of RPA in the workplace.">
• Able to breakdown complex issues and problems into manageable components.">
• Self-starter with aptitude for independent problem resolution.">
• Strong and clear verbal and written communication skills ability to coach and develop others.">
• Rigorous technological skills e.g., Windows, the Office suite: Word, Excel, PowerPoint, Access, and outlook.">
• Ability to manage workload of self and others in a high-volume environment.">
• Highly Motivated and Positive Attitude.">
• Highly process and control oriented able to own and enforce standard processes across the team.">
• Adapts well to change">
">">
What SIRVA Offers
">
We offer a competitive salary and incentive plans, workplace flexibility for a balanced work/life approach, comprehensive benefits packages and wellness program, generous company-paid vacation days and holiday time, challenging, collaborative, diverse corporate culture, ongoing opportunities for learning and career development.
">
Diversity, Equity, and Inclusion
">
We are committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.
">
We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.
">
Those perspectives lead to new ideas. New ideas lead to innovation and excellence.
">
Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
">
We evaluate qualified applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
">
We also prohibit harassment of applicants and employees based on any of these protected categories.
">
If you require a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources and let us know the nature of your request and your contact information.
">
Join Our Team
">
We believe in fostering a dynamic culture of mutual respect, support, and passion for the brand and product.
">
We are proud to have a talented and diverse group of professionals working together to achieve our mission.
">
Please submit your interest via the APPLY function if you feel like this is the position for you.
">
">
• SIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.">
• With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.">
• We deliver a superior experience that only a one-stop shop can provide.">
">
About Us
">
We are a team that works globally to provide the best service locally. A company that is everything you need, everywhere you need it.
">
Our Mission
">
We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.
">
Culture
">
We bring together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.
">">
Job Description
">
This role will report to Manager, Client Accounting.
">
The Team Leader will mentor and lead a team managing and controlling the timely and accurate resolution of automation defects for customer expense claim processing for SIRVA multiple global clients, based on set guidelines and technology.
">
The Team lead will ensure the PAS Customer team strictly follow process utilizing the Digital Policy Solution DPS and Rules Engine to process claims through automation, or manually audit customer claims using DPS for claims that will not go through automation.
">
The role will also be required to support team members on Internal customer enquiries regarding standard process and claim requests in an expedient and professional manner.
">
The role carries responsibility for high levels of attention to detail in a fast-paced environment.
">
The individual will also need to demonstrate a high level of focus to allocate transactional volume to a wide team ensuring strict SLAs are met and team members remain productive at all times.
">
Key Responsibilities:
">
">
• Oversee the workload and priorities of other team members within the Expense management team.">
• Provide technical, accounting and auditing support in complex areas as required.">
• Cross functional support to ensure all updates are completed timely to achieve customer claims are processed to strict SLA TAT.">
• Support Manager with special projects including, but not limited to process improvements.">
• Responsibility for following customer claims audit controls & Approval process when supporting through manual creation or automation defect management.">
• Ensure all transactions are recorded accurately and timely and to strict client SLAs">
• Manage the team shared mailbox and.">
• Actively engage in the tasks and supervise the team as required.">
• Ability to multi-task and complete projects with limited supervision.">
• Data analysis to review Productivity and adherence to SLAs and Turnaround times of transactions.">
• Follow up on open queries with CX teams ensuring timely resolution to enhance the Customer Experience.">
• Resolve concerns and problems that are raised by other team members.">
• Liaising with other internal departments/teams to resolve questions.">
• Provide guidance to team, identify training gaps and work with the manager to address.">
• Ensure SOPs remain updated an accurate.">
">">
What You Bring To SIRVA
">
We are seeking a highly motivated and experienced professional to join our team as a Team Lead.
">
Requirements:
">
">
• Commerce/Business Graduate or equivalent combination of training and years of experience.">
• Relocation industry related job experience preferred.">
• Minimum of 6+ years of accounts payable or related experience including resolving complex issues.">
• Minimum of 2+ years of people management experience.">
• Experience of supervising other staff and managing team workloads skills and abilities.">
• Knowledge of RPA in the workplace.">
• Able to breakdown complex issues and problems into manageable components.">
• Self-starter with aptitude for independent problem resolution.">
• Strong and clear verbal and written communication skills ability to coach and develop others.">
• Rigorous technological skills e.g., Windows, the Office suite: Word, Excel, PowerPoint, Access, and outlook.">
• Ability to manage workload of self and others in a high-volume environment.">
• Highly Motivated and Positive Attitude.">
• Highly process and control oriented able to own and enforce standard processes across the team.">
• Adapts well to change">
">">
What SIRVA Offers
">
We offer a competitive salary and incentive plans, workplace flexibility for a balanced work/life approach, comprehensive benefits packages and wellness program, generous company-paid vacation days and holiday time, challenging, collaborative, diverse corporate culture, ongoing opportunities for learning and career development.
">
Diversity, Equity, and Inclusion
">
We are committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.
">
We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.
">
Those perspectives lead to new ideas. New ideas lead to innovation and excellence.
">
Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
">
We evaluate qualified applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
">
We also prohibit harassment of applicants and employees based on any of these protected categories.
">
If you require a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources and let us know the nature of your request and your contact information.
">
Join Our Team
">
We believe in fostering a dynamic culture of mutual respect, support, and passion for the brand and product.
">
We are proud to have a talented and diverse group of professionals working together to achieve our mission.
">
Please submit your interest via the APPLY function if you feel like this is the position for you.
💡 Quick Summary
Seeking a career-building opportunity? The Client Accounting Manager position is now open for candidates interested in the Accountant Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
