Client Experience Executive

We serve clients who are selective, successful, and sophisticated. Our team is composed of NHS-qualified clinicians, surgeons, and professionals at the pinnacle of their fields.

We are now seeking two Client Experience Executives who will match that calibre in everything they do.

Who You Must Be

This is not a reception job.

This is a role for those who understand luxury, live service, and anticipate excellence without being asked.

You are:

Flawlessly presented, elegant in communication, and gracious under pressure
Digitally fluent, knowing that today’s luxury is found as much in a perfect DM response as in a handwritten card
Socially intelligent, able to read a room, reassure a client post-procedure, or gently suggest a wellness package
Entrepreneurial, spotting moments for brand growth, client loyalty, and digital storytelling
Most importantly, you bring warmth, loyalty, and the kind of sparkle that cannot be taught.

What You Will Do

Guest Journey & Front of House

Welcome every client with confidence, calm and discretion—as they arrive for ******** treatments, minor procedures, wellness infusions, or GP consultations
Manage luxury appointment flow with seamless diary precision (Fresha and other systems)
Be present, composed and pro-active in anticipating client needs—whether it’s silence, a blanket, a sparkling water, or a gentle smile
Sales & Treatment Curation

Understand and speak confidently about the clinic’s full portfolio—Morpheus8, PDO threads, hormone care, ******** health, surgical follow-up, regenerative therapies
Encourage return bookings and treatment packages with integrity, subtlety, and belief in the brand’s values
Recognise potential in every client conversation—offering, never overselling
Digital Elegance & Brand Presence

Contribute creatively to our digital narrative—Insta stories, Reels, clinic highlights, behind-the-scenes (with patient consent)
Confidently handle WhatsApp, email, Instagram, and calls with fluency and care
Work alongside directors to elevate online engagement, brand messaging, and audience growth
Operational Grace

Handle client consent, privacy, medical forms and CQC-aligned documentation with vigilance and elegance
Coordinate calendars, follow-ups, and digital reminders with quiet competence
Support marketing campaigns, seasonal treatment drives, and special guest events
You’ll Thrive Here If You…

Have previously worked in a Harley Street-style clinic, high-end salon, 5-star spa, boutique fashion retail, or private member’s club
Understand how to speak about Botox without being crass, or ****** health without being clinical
Value beauty, order, refinement—and find joy in helping people feel seen
Have a creative streak—comfortable editing Canva visuals or filming a soft-focus Insta story
Prefer excellence to extravagance and presence over performance
The Offering

25 hours per week (flexible schedule; must include at least one weekend day)
Competitive base salary | Enhanced incentives based on client care and performance
Annual appraisal & bespoke growth plan in digital marketing, aesthetics, or management
Staff treatment allowance + ongoing training in luxury client service
Mentorship from experienced clinicians and business leaders
A workplace that feels more like a private residence than a clinic
To Apply

Send your CV and a 300-word personal statement explaining:

What “elevated client care” means to you
How you’ve personally influenced brand perception—online or in person
What makes you the one we’ll remember after the interviews are over