Customer Service Officer - Stafford

At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.

Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.

We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.



Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!



We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.



We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.



What a typical day will look like:

Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
Supporting customers across a variety of channels including in person, telephone and secure messages
Identifying and addressing customer’s needs
Cash management control
Utilizing various internal systems to update customer records
Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
Protecting and educating customers against fraud and scams
Engaging with customers from various backgrounds including those who may be vulnerable
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity projects
Knowledge, skills and experience required:

Previous experience gained within a customer service environment, including cash handling is essential
A passion for excellent customer service with a positive, enthusiastic and resilient approach
Proven success in achieving targets, objectives or deadlines
Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
The ability to work in a fast paced environment
What we can offer you:

27 days holiday rising to 30 days plus bank holidays
Premium Allowance and Time in Lieu for Saturday working
Competitive pension with up to 10% employer contribution
Income protection/ life assurance
2 paid days for volunteering per year
‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy and GP appointments
Colleague network groups committed to inclusion and diversity within our Bank
Family friendly policies and supportive working environment

United Kingdom
England
Birmingham Show on map Get directions