Client Experience Specialist (Retail - Call Center)

You will handle all service-sales and after-sales requests according to brand quality standards and will represent the brand's identity and vision at all times
• 5-Day work schedule
• Permanent role
• Global Company

Adecco is working with one of the renowned luxury brands known for its high-end jewelry, watches, and accessories, combining heritage, craftsmanship, and elegant, timeless design.

This is a great opportunity to work as the brand ambassador of this company with a fun, diverse, and service-oriented team!

Job Description:
• Drive online and phone sales to achieve set targets and objectives.
• Manage inbound and outbound customer interactions via phone, email, live chat, and social media across the region.
• Provide brand information to customers and gather valuable feedback for the brand.
• Accurately record all relevant data in the appropriate systems, adhering to group data security policies.
• Promptly escalate system issues to the team leader and report suggestions for improvements.
• Monitor and identify trends in customer satisfaction or dissatisfaction and share findings with the team leader.
• Comply with company policies and procedures while maintaining a professional representation of the Group.
• Work closely with the Customer Service team to manage repairs and after-sales service requests.

Job Requirements:
• Experience in a call center or customer service management.
• Familiarity with contact center tools, ideally Salesforce: CRM, interaction management, telephony, and social media platforms.
• Knowledge of quality monitoring tools and strategies to enhance customer satisfaction.
• Operational experience and scheduling tools in a contact center setting.
• Strong English proficiency and fluency in a local language to serve a diverse clientele.
• Proven ability to build and maintain positive client relationships.
• Extensive expertise in customer service and ongoing quality improvement initiatives.

Next Steps:
• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to lorwene.guzman@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lorwene Guzman
Direct Line: 9232 2793
EA License No: 91C2918
Personnel Registration Number: R1104194