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Client Product Support Professional

Place of work Singapur
Contract type Full-time
Start date -
Salary -

Job details

Job description, work day and responsibilities

Software Support Expertise

We are seeking a highly skilled Software Support Specialist to join our global team. The ideal candidate will work closely with product developers, liaising with customers to resolve technical issues and provide timely resolutions.

Key Responsibilities:
• Collaborate with cross-functional teams to troubleshoot technical problems
• Work closely with support leads to prioritize and manage tasks
• Develop expertise in client products to provide comprehensive solutions for common technical issues
• Participate in receiving, prioritizing, documenting, and resolving issues that arise from our products in any contact center environment
• Perform on-site technical troubleshooting at customer sites, taking remote sessions or coordinating with onsite engineers as needed

Required Skills and Qualifications:
• Bachelor's degree in any field
• Excellent communication, management, negotiation, and organizational skills
• Able to build and maintain relationships with stakeholders, supporting organizations, and peers
• Strong time-management, organizational, and prioritization skills
• Demonstrated ability to achieve stretch goals in a fast-paced environment
• Effective communication, interpersonal, and problem-solving skills

Tell us about your relevant experience and skills.

Company address

India
Andhra Pradesh
Singapur Show on map Get directions
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Offer ID: #1270180, Published: 8 hours ago, Company registered: 1 month ago

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