Job Description
Full job description
Client Service and Volunteer Coordinator
SALARY: CAD 50000.00 - 59000.00 YEARLY
PUBLISHED: MAY 12, 2026
EXPIRY: MAY 30, 2026
ONSITE
CALGARY, ALBERTA
FULL TIME
PERMANENT
SOCIAL SERVICES
Summary
The Client Service & Volunteer Coordinator (CSVC) is part of CLG’s clinic team, forming a vital link between clients, CLG staff, and volunteers. The CSVC is often the first point of contact for many diverse Albertans emailing, calling, and walking in to the CLG office, helping them understand our services so they can decide if CLG is the right resource for them.
Description
The CSVC is part of the CLG clinic team, responsible for the delivery of CLG’s flagship service – the Volunteer Lawyer Clinic (VLC). The VLC is Alberta’s first pro bono legal service and has provided generations of Albertans with knowledge and support to defend their rights. CLG’s specialized staff programs focus on assisting vulnerable Albertans with specific legal issues. The CVSC maintains close and regular communication with CLG’s legal services specialists and staff lawyer teams to connect individuals with the service that best meets their needs. All members of the Volunteer Lawyer Clinic team are skilled in system navigation and can handle sensitive topics with professionalism, compassion, and cultural awareness.
PRIMARY FUNCTIONS AND ACCOUNTABILITIES
Work with Volunteer Lawyer Clinic team members to deliver trauma-informed, holistic legal services and support to diverse individuals. CSVC responsibilities include but are not limited to:
Assist the Volunteer Manager with developing and maintaining CLG’s volunteer culture. This includes engaging with individual volunteers, law firms, and community partners to involve volunteers effectively and efficiently in CLG’s services and governance
Assist with recruitment, training, coordination and recognition of volunteers
Organize legal advice clinics and workshops and provide administrative support to the clinic
Provide and coordinate front desk/reception coverage with Volunteer Manager, clinic team members, and CLG staff & volunteers
Collaborate closely with clinic team members in responding to in-person and phone/email requests from diverse Albertans for legal & other help. Identify legal and related issues, facilitate access to relevant CLG services, and provide referrals to external services as needed
Collaborate with clinic team members to develop and maintain accessible resources for volunteers and clients
THE CANDIDATE
The preferred candidate possesses the following skills, experience and qualifications:
Experience in volunteer coordination or management, preferably with certification or training/education
Post-secondary Degree or Diploma in Human Services, Social Work, Justice or a related discipline
1+ years’ related work experience working with diverse populations. Ability to handle sensitive topics with professionalism, compassion and cultural awareness, including a demonstrated commitment to Truth and Reconciliation with Indigenous peoples.
Demonstrated interest in access to justice and working knowledge of legal and community resources.
Excellent communication and interpersonal skills. Knowledge of trauma-informed care practices and de-escalation.
Strong organizational & administrative skills, proficiency with technology, and attention to detail.
Ability to manage competing priorities and work independently and with team members.
WHAT WE OFFER
Salary range is $50,000-$59,000 per annum and will be commensurate with experience. A comprehensive benefits package is also provided.
Calgary Legal Guidance (CLG) is proud of our fun, diverse, professional, and energetic workplace culture. We offer a healthy and positive career-life balance that values the contribution of all staff. We invite all qualified candidates to , please note a Police Information Check dated within the past six (6) months will be required at the start of employment.
Please forward your resume and cover letter as a single PDF document to the attention of the Hiring Team via email at [email protected] no later than May 29th, 2026.
We thank all applicants for their interest, however, only those being considered for an interview will be contacted. No phone calls please.
Client Service and Volunteer Coordinator
SALARY: CAD 50000.00 - 59000.00 YEARLY
PUBLISHED: MAY 12, 2026
EXPIRY: MAY 30, 2026
ONSITE
CALGARY, ALBERTA
FULL TIME
PERMANENT
SOCIAL SERVICES
Summary
The Client Service & Volunteer Coordinator (CSVC) is part of CLG’s clinic team, forming a vital link between clients, CLG staff, and volunteers. The CSVC is often the first point of contact for many diverse Albertans emailing, calling, and walking in to the CLG office, helping them understand our services so they can decide if CLG is the right resource for them.
Description
The CSVC is part of the CLG clinic team, responsible for the delivery of CLG’s flagship service – the Volunteer Lawyer Clinic (VLC). The VLC is Alberta’s first pro bono legal service and has provided generations of Albertans with knowledge and support to defend their rights. CLG’s specialized staff programs focus on assisting vulnerable Albertans with specific legal issues. The CVSC maintains close and regular communication with CLG’s legal services specialists and staff lawyer teams to connect individuals with the service that best meets their needs. All members of the Volunteer Lawyer Clinic team are skilled in system navigation and can handle sensitive topics with professionalism, compassion, and cultural awareness.
PRIMARY FUNCTIONS AND ACCOUNTABILITIES
Work with Volunteer Lawyer Clinic team members to deliver trauma-informed, holistic legal services and support to diverse individuals. CSVC responsibilities include but are not limited to:
Assist the Volunteer Manager with developing and maintaining CLG’s volunteer culture. This includes engaging with individual volunteers, law firms, and community partners to involve volunteers effectively and efficiently in CLG’s services and governance
Assist with recruitment, training, coordination and recognition of volunteers
Organize legal advice clinics and workshops and provide administrative support to the clinic
Provide and coordinate front desk/reception coverage with Volunteer Manager, clinic team members, and CLG staff & volunteers
Collaborate closely with clinic team members in responding to in-person and phone/email requests from diverse Albertans for legal & other help. Identify legal and related issues, facilitate access to relevant CLG services, and provide referrals to external services as needed
Collaborate with clinic team members to develop and maintain accessible resources for volunteers and clients
THE CANDIDATE
The preferred candidate possesses the following skills, experience and qualifications:
Experience in volunteer coordination or management, preferably with certification or training/education
Post-secondary Degree or Diploma in Human Services, Social Work, Justice or a related discipline
1+ years’ related work experience working with diverse populations. Ability to handle sensitive topics with professionalism, compassion and cultural awareness, including a demonstrated commitment to Truth and Reconciliation with Indigenous peoples.
Demonstrated interest in access to justice and working knowledge of legal and community resources.
Excellent communication and interpersonal skills. Knowledge of trauma-informed care practices and de-escalation.
Strong organizational & administrative skills, proficiency with technology, and attention to detail.
Ability to manage competing priorities and work independently and with team members.
WHAT WE OFFER
Salary range is $50,000-$59,000 per annum and will be commensurate with experience. A comprehensive benefits package is also provided.
Calgary Legal Guidance (CLG) is proud of our fun, diverse, professional, and energetic workplace culture. We offer a healthy and positive career-life balance that values the contribution of all staff. We invite all qualified candidates to , please note a Police Information Check dated within the past six (6) months will be required at the start of employment.
Please forward your resume and cover letter as a single PDF document to the attention of the Hiring Team via email at [email protected] no later than May 29th, 2026.
We thank all applicants for their interest, however, only those being considered for an interview will be contacted. No phone calls please.
💡 Quick Summary
Seeking a career-building opportunity? The Client Service and Volunteer Coordinator position is now open for candidates interested in the Legal Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
